WhatsApp Solution

It's the era of WhatsApp communication. Boost your customer engagement with our powerful & advance WhatsApp Solution Services. Let us help you get into the game.

Product Overview

The WhatsApp solution is a dynamic platform seamlessly integrated with call center capabilities. This versatile system empowers customers to engage in chat, share information, execute campaigns, leverage chatbots, and incorporate third-party APIs. With this solution, users can benefit from a secure, comprehensive end-to-end management platform dedicated to WhatsApp interactions. Broadcasting of merchandised WhatsApp messages to the list of contacts and the ability to connect to the live agents for interaction.

Product Features

Bulk Broadcast

This feature enables businesses to save valuable resources and streamline their communication efforts. By utilizing bulk broadcast capabilities, businesses can avoid the need for manual, individualized communication with each customer, thus saving both time and effort. Facility to bulk broadcast to n-number of customers.

Scheduler

With this solution, businesses can leverage the power of WhatsApp as a marketing and customer engagement platform while maintaining control over the timing and frequency of their messaging activities. Solution provide scheduler for blasting WhatsApp.

Parallel Chat Handling

Parallel chat handling is a highly effective and efficient approach in customer service, where one agent is able to handle multiple chat conversations simultaneously. This method allows for improved productivity and quicker response times, leading to enhanced customer satisfaction.

Bot

User-configurable bot flows allow organizations to tailor the conversation paths according to their specific needs. By defining a series of questions, prompts, and actions within the bot's flow, companies can ensure that customers receive personalized and relevant responses.

Chat Distribution

WhatsApp messages or chats are automatically distributed to available agents. Additionally, agents can efficiently transfer chats among themselves or to different teams when necessary, ensuring a smooth and collaborative customer support experience.

Customer History

By offering a comprehensive Customer History feature, WhatsApp Solution empowers businesses to deliver a more personalized and efficient customer experience. Agents can access relevant information, queries more effectively, and build stronger relationships with customers over time.

Dashboard

The feature refers to a real-time interface that provides an overview and insights into the ongoing activities and performance of customer support agents using WhatsApp for communication. The real-time agent chat dashboard is a valuable tool for customer support operations on WhatsApp.

Report

This feature is crucial for providing a personalized and efficient customer experience. Report in a WhatsApp Solution is integral for businesses to assess the effectiveness of their communication strategies, improve customer service, and make informed decisions based on real-time and historical data.

Advantages

Creating superior brand connections

Engaging globally

Reach a large audience

Championing two-sided conversations

Messaging privately and securely

Offer better customer support

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BUILDING THE FUTURE