The ConVox Call Center Solution is a robust, modular platform designed to align with your business workflows. From advanced routing logic to complete CRM integration, the system adapts to your existing infrastructure—making deployment fast and frictionless.
Reduce wait times and improve resolution rates with intelligent skill-based and time-based call distribution.
Screen popups and CRM integrations provide agents with real-time data, enabling faster, more effective responses.
Easily expand operations by adding users or channels—our modular design supports businesses from small teams to large enterprises.
Built-in call recording and live monitoring help identify performance gaps and streamline agent training.
Hosted locally and designed to meet Dubai’s DED and TRA telecom regulations for secure operations.
Manage multiple campaigns, agent shifts, and routing strategies through a unified admin panel.
Best for organizations that need complete control over hardware, compliance, and data flow within Dubai or the UAE.
Launch instantly with ConVox’s hosted platform, built for flexibility, uptime, and seamless scalability.
Take advantage of cloud scalability while locally hosting sensitive workloads. This balanced approach combines flexibility with data sovereignty and performance optimization.
Our Call Center Solutions & Call Management System offers the tools to optimize your operations and provide a seamless customer experience. Watch our YouTube video to see how it works, from the intuitive interface to the advanced features that can make your team more responsive and productive.
The solution is designed to integrate effortlessly with your existing systems, allowing you to scale your operations as needed without any disruption. Whether it’s handling inbound or outbound calls, managing multi-channel communications, or utilizing AI-driven insights, our solution puts control back in your hands.
Yes, Cloud deployment allows agents to connect securely from anywhere using a browser or mobile device.
Absolutely, With predictive and progressive dialing plus efficient call routing, it supports large-scale outbound initiatives.
Yes—ConVox offers native integrations and APIs for CRM, helpdesk, and ERP platforms to provide consistent customer context.
We include end-to-end voice encryption, role-based access controls, and secure login protocols to ensure compliance and data protection.
Cloud deployments typically go live within days. On-premise or hybrid setups depend on infrastructure readiness and customization needs.
Yes—agents and supervisors can access live dashboards for queues, agent performance, and SLA compliance, and export performance reports anytime.
