Integrating Sell.Do CRM with ConVox brings seamless call management and real-time lead engagement for real estate and customer-centric businesses. This unified setup enables efficient handling of customer communications and automates essential workflows for agents, resulting in faster response times and better conversion rates.
Instantly presents lead details on incoming calls by matching caller numbers with Sell.Do records, enhancing agent preparedness for every conversation.
Automatically logs call data such as duration and call recordings directly into the lead activity history, supporting accurate tracking and compliance.
Empowers agents to place outbound calls directly from Sell.Do lead or contact records using virtual numbers, simplifying outreach and process flows.
Embedded telephony widget that manages inbound/outbound calling, conferencing, call transfers, break management, and more, all accessible from within the CRM interface.
Agents can securely access the widget and call features using unified credentials, streamlining daily operations and improving security.
APIs authenticate agents, log them in or out of ConVox CCS using token-based secure access, and update availability in real time.
One API command from CRM or custom interface initiates outbound calls using virtual numbers for streamlined dialing.
APIs terminate active calls and trigger post-call workflows, syncing the disposition via WebSocket for accurate logging.
After every call, APIs send detailed status updates including call time, mode, talk time, DID, disposition, and recording file location.
Bulk upload API enables rapid import of lead/contact data for call campaigns, supporting efficient dialing modes.
A comprehensive set of APIs manage complex call scenarios such as conference start / merge, transferring calls to agents / processes / queues, hold / unhold, barge-in, and whisper functions, ensuring enterprise-grade flexibility.
CRM technical team embeds the ConVox widget URL into the Sell.Do interface, configures CRM email ID to map with agent ID, and verifies SSO setup.
CRM team receives API documentation and keys, configures endpoints for click-to-call, call status updates, agent login/logout, and performs necessary field mapping in CRM for secure, automated data flow.
Active hosting on a public domain secured with SSL certification (HTTPS)—critical for both widget and API integrations.
Sufficient server and network-level prerequisites must be enabled (for on-premise or hosted deployments).
Outbound access to Salesforce or third-party systems should not be restricted by firewalls or proxy settings.
| Purpose | Protocol | Ports |
| HTTP Web Server | TCP | 80 |
| HTTPS Web Server | TCP | 443 |
| Asterisk WebSocket | TCP | 8080, 8088, 8089 |
| RTP Media Ports | UDP | 10000–65000 |
| SIP Signaling | UDP | 5060 |
| Asterisk Manager | TCP | 5038 |
Proper configuration and firewall rules are mandatory for uninterrupted telephony and CRM communication.
