Unlock the full potential of your Salesforce CRM with ConVox CTI Integration, seamlessly bridging the gap between your sales and support teams. Experience enhanced productivity, effortless communication, and exceptional customer service, all in one unified platform.
Sales and support teams form the backbone of every successful organization. With ConVox Salesforce CTI Integration, ensure these teams stay in perfect sync to deliver exceptional customer experiences consistently.
Gain a 360° view of customer and prospect data, including orders, accounts, and interaction histories. Enable agents to quickly establish rapport with customers, creating a competitive edge for your business.
Agents engage in meaningful conversations, elevating the overall customer experience and fostering loyalty.
Access Salesforce’s integrated dialer directly from the CRM interface.
Effortlessly initiate calls directly from Salesforce CRM with a single click.
Instantly display lead details during calls for better preparation.
Efficiently manage and organize your calls.
Record and access calls for analysis and quality assurance.
Optimize call connect rates with intelligent dialing.
Ensure efficient and continuous agent productivity.
Retain flexibility for manual calls when needed.
Offer dynamic, self-service options to customers.
Route calls to the best-suited agents for specific queries.
Empower your agents with detailed customer profiles displayed in a unified interface. By understanding customer needs, agents can provide tailored solutions, improving customer satisfaction and driving higher conversions.
Supervisors can monitor call metrics, including call sources, durations, and ongoing conversations. Real-time insights enable efficient workforce management and prompt decision-making.
Automate two-way data synchronization between Salesforce and ConVox, eliminating repetitive tasks and streamlining workflows.
Easily call any CRM contact with a single click, removing the need for manual dialing and reducing errors.
