ConVox Integrated with Zoho CRM
The widget firstly would be installed in the convox server. Post to that, our developer would take the credentials of Zoho CRM account from the customer and open developer in the Zoho CRM. Over there developer is going to configure the Zoho Widget with the help of URL’s.
The ConVox Widget in Zoho CRM Page enables incoming and outgoing calls on the widget from the Zoho CRM page. The ConVox Widget also enables the click to call functionality on the leads available on the Zoho CRM. It also enables inbound pop-up of the leads in the Zoho CRM page.
Phone Bridge Integration is generally a bridge of communication between two software’s.
The dialer of ConVox would be communication with the controller/centralized server to communicate with Zoho phone bridge to make request and receives responses from the Zoho and Zoho to ConVox.
The Zoho Phone Bridge comes with the default design and UI of a dialer on the Zoho CRM page. The whole phone bridge UI functions with the help of a ConVox dialer and a centralized server.
Installed on ConVox servers and integrated with Zoho CRM through developer configuration.
Auto Call Distribution ensures calls are routed to the best-suited agents with immediate lead data display.
Agents can instantly dial numbers within Zoho CRM.
Predictive and progressive dialing enhance productivity by automating call processes.
Records and call metrics are instantly available within Zoho CRM for efficient management.e
Configure provisions for handling abandoned calls efficiently.
Provides caller self-service and input for call routing.
Manage all interactions and data on a unified platform, saving time and enhancing efficiency.
Access a 360-degree view of customer information for informed decision-making.
Automate lead nurturing and follow-ups to ensure no opportunity is missed.
Leverage advanced analytics for tracking performance and identifying growth opportunities.
Adheres to the highest encryption and privacy standards for safeguarding sensitive information.
Foster personalized connections and improve customer experiences.
Join the growing ranks of businesses leveraging ConVox’s integrated Zoho CRM to enhance efficiency, boost customer satisfaction, and drive revenue growth.
Try ConVox’s call center solution integrated with Zoho CRM today and witness a transformation that positions your business for future success!
