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ConVox News Letter

Success in Action: How Industry Leaders Are Winning with ConVox Call Center Solutions

"Varsity’s A+ in Communication: A ConVox Case Study"

Since 2015, Varsity Management Pvt. Ltd. has been transforming how educational institutions operate. Specializing in admin support, tech integration, and student management systems, Varsity has always stayed a step ahead. But their recent edge? ConVox Call Center Solutions. 

By adopting ConVox, Varsity streamlined communications across multiple education centers, ensuring faster resolutions, smoother coordination, and happier stakeholders. The scalable and customizable ConVox platform allowed them to focus more on innovation and less on operational hiccups. 

In a sector where clarity and communication are key, Varsity is now setting the benchmark—proving that the right tech can make all the difference. 

Want to see how ConVox can work for your organization? View More and explore Varsity Management Pvt. Ltd.’s success story. 

Feature Spotlight: The Latest Upgrades You Need to Know:

"No More Support Chaos: ConVox Drops a Game-Changer"

Managing support tickets just got a serious upgrade. With ConVox’s latest feature release, users can now customize ticket categories and set priority levels, making customer support smarter, faster, and way more efficient. 

Instead of dealing with a jumbled inbox, teams can now categorize issues (like “Technical,” “Billing,” “Onboarding,” etc.) and assign urgency tags (like “Low,” “High,” or “Critical”). This streamlined setup ensures tickets are routed to the right agents faster and resolved based on business impact, not guesswork. 

The result?

Less chaos, faster response times, and happier customers. Whether you’re a startup or scaling enterprise, this feature helps you stay laser-focused on what matters most: delivering exceptional service. 

Level up your support game—explore how ConVox’s customizable ticket system can work for your team. Learn More 

Inside Scoop: Big Moves & Bold Innovations at ConVox:

"From Call Center to Public Health Hero: ConVox in Nigeria"

Deepija Telecom is dialing up a new use case for telecom tech—saving lives. Partnering with Globacom and UNICEF, Deepija helped conduct a national study tracking vaccination rates for children under two across Nigeria. But the mission went far beyond just gathering numbers. 

In phase two, Deepija turned to its CATI (Computer-Assisted Telephone Interviewing) platform—hosted in-house—to run real-time follow-ups with parents and caregivers, gathering insights and boosting immunization awareness across the country. 

 

Why it matters: The project proves that enterprise-grade telecom tools aren’t just for sales teams and call centers. With the right mission, they can drive public health outreach, scale impact, and even shape behavior change in hard-to-reach communities. 

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