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ConVox News Letter

Customer Success Stories - Domino’s Nigeria :

"Tech-Powered Toppings: Domino’s Nigeria Levels Up Customer Service"

Eat N’ Go, the powerhouse behind Domino’s Nigeria, has just made a significant leap in customer service technology. With the launch of its new call center powered by ConVox, the company is already experiencing smoother operations. The project went live this week, thanks to the dedication of our technical and sales dream team, who tackled challenges with seamless collaboration and problem-solving expertise. 

We co-created the telephony platform to meet Domino’s business requirements and enhance the overall customer experience. 

This tech upgrade isn’t just a win for Domino’s; it’s a win for its customers, who can now enjoy quicker and more efficient service.  

What’s next? Customizations to the system and the integration of new servers to further elevate service delivery. 

Eat N’ Go extends its gratitude to the tech team for building a robust foundation for long-term success. Here’s to better pizza…and even better service! 

Trending Technology:

The Best of Both Worlds: Hybrid Call Centers :

A Grievance Management System (GMS), or Ticketing Management System, is a software platform that automates and streamlines the handling of customer and employee complaints, feedback, and grievances.

Hybrid call centers combine the stability of on-premises telecom infrastructure with the scalability of cloud technology. With setups like ConVox’s PBX+, companies can seamlessly integrate local telecom lines with cloud-based CRMs, enabling robust connectivity and advanced features such as IVR, call routing, and real-time analytics.  

This reduces the total AHT (Average Handling Time) for individual agents and simplifies customer management through SSO (Single Sign-On) with multiple platforms. 

This dual approach addresses key concerns, such as maintaining compliance with telecom regulations while reaping the benefits of flexible cloud applications.  

Agents can access centralized customer data via cloud platforms while maintaining secure, high-quality local call connectivity, with data encryption securely pushed to an S3 bucket. 

From enhanced data security to reduced latency, hybrid setups offer businesses the perfect blend of control, efficiency, and reliability—ensuring superior customer service and operational flexibility. 

ConVox Newsletter December 2024 Hybrid Call Center Infographic Image
Deepija Telecom Latest News:

"Holiday Cheer at Deepija Telecom"

Deepija Telecom hosted a joyous Christmas Eve celebration that brought the entire team together. The day began with a festive lunch party, where employees, dressed in vibrant colors, shared delicious food and warm conversations. 

The festivities continued into the evening with a cheerful exchange of gifts, sparking laughter and excitement among colleagues. The office was filled with Christmas vibes, complete with carols and decorations that added to the magical atmosphere. 

It was a day of togetherness, joy, and celebration, made special by everyone’s participation. A heartfelt thank-you to the team for embracing the Christmas spirit and making the event truly unforgettable. Here’s to more memorable moments in the future! 

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