For small and medium enterprises (SMEs) in India, getting a business loan isn’t always easy—especially without a solid credit history.
Lendingkart has solved this problem with fast, unsecured loans powered by data analytics. But as demand grew, so did its challenges: handling high call volumes, ensuring real-time data accuracy, and staying compliant with financial regulations.
That’s where ConVox Call Center Solutions (CCS) with BCT Setup came in. Lendingkart needed a scalable, automated communication system to streamline operations and enhance customer experience. With ConVox, they were able to:
Automate customer interactions with an IVR system for faster query resolution.
Improve operational efficiency through APIs that enable seamless call initiation, tracking, and data uploads.
Enhance compliance and security with call recording and secure data storage.
Deliver a better customer experience by optimizing outbound calls with DID number display.
How It Made a Difference:
Faster Loan Approvals: Reduced turnaround times meant SMEs got their funds quicker.
Improved Efficiency: Automation cut manual effort, allowing Lendingkart to scale with ease.
Stronger Compliance: Secure storage and real-time tracking ensured regulatory adherence.
Better Customer Engagement: Self-service options and personalized calls boosted borrower satisfaction.
Lendingkart’s success proves that the right communication technology can transform fintech operations.
Want to see the full impact? Read the full case study here.
