ConVox News Letter

Managing DIDs used to feel like sorting receipts—time-consuming, error-prone, and weirdly stressful. 

But with ConVox CCS 4.0.2, those days are officially over. 

This update brings bulk operations, drag-and-drop simplicity, and CSV uploads that let you configure 100 numbers before your coffee gets cold. 

But the real magic?  

Custom DID rotation by time or sequence. Whether you’re balancing call volumes across campaigns or ensuring availability during peak hours, randomized rotation means your numbers work smarter, not harder—creating a seamless caller experience without manual intervention. 

It offers a structured approach for capturing, tracking, investigating, and resolving issues raised through various communication channels like WhatsApp, email, chatbot, SMS, voice calls, social media, and web portals

The redesigned DID Dashboard lets you do more than react—you can predict. Supervisors can monitor real-time connectivity, drill into historical call data, and filter performance by time or process. Hourly call success snapshots offer crystal-clear visibility into what’s working. 

For BPOs and enterprises, that means making informed decisions on which DIDs to prioritize—based on actual performance. Say goodbye to guesswork. This is call infrastructure with a brain—and a strategy. 

Businesses in eastern and central India now have stronger, more stable connections right where they need them. 

This isn’t just about bars on your phone—it’s about business continuity.  

For high-volume operations like BPOs and enterprise support teams, even a few seconds of downtime can cost thousands. With these new VNO nodes in place, ConVox is actively reducing those risks. 

• More uptime.  

• More bandwidth.  

• Less bottleneck.  

The added infrastructure strengthens your foundation so you can scale with confidence and serve with speed. 

Because in business, strong signals aren’t a luxury—they’re your lifeline