Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. Our best crm software, ConVox CRM system helps companies stay connected to customers, streamline processes, and improve profitability.
Convox provides an in-built CRM that fetches the data of your customers or gives your agent the ability to take customer details for future reference.
Our best crm software facilitates the administrator, that it can create CRM fields as per his organization's requirements.
Inbuilt CRM displays customer details when a call is connected.
Completed call synopses can be marked in the CRM with disposition codes and sub-disposition codes.
When a customer requests a call back, the agent can schedule it using the CRM Set Follow Up tab.
Agents can transfer the call to the next available agent in the process or queue in that process and to other processes in the organisation.
CRM Screen Pop is a feature of a computer telephony integration (CTI) application that automatically displays all the relevant caller or customer information on an agent's screen during a call.
Agents can take a break in the CRM on call.
ConVox CRM is a customer relationship management solution designed to streamline business processes and enhance customer relationships
It includes contact management, personalized CRM fields, call transfer, callback scheduling, and disposition management.
The CRM provides an inbuilt display that shows customer details when a call is connected.
Yes, administrators can create custom CRM fields to meet specific organizational requirements.
Yes, agents can set up callback schedules when customers request follow-ups.
Calls can be transferred to the next available agent within the same or different processes.
Yes, it is designed for businesses of all sizes to improve customer relationship management.
You can request a free demo via the website or contact the sales team.
Deepija Telecom offers full support through their customer service team.
It enhances productivity, streamlines communication, and helps deliver personalized customer experiences.
