No. This is a browser-based tool So, agents can comfortably log in through any browser.
Yes. Multiple email exchange servers such as yahoo, Gmail, outlook can be simultaneously integrated and individually routed to assigned department or specific agents.
Yes. There will be a unique ticket number for each incoming mail throughout the trail.
SLA duration can be set in minutes. Once an email doesn’t get closed in the stipulated time it will automatically go to the next level of agents’ inbox.
Yes. The same email managing agent can be enable to handle requests from call, chat , what’s app or social media using single login.