Each client receives services from a dedicated virtual machine rather than a shared environment, which enables data privacy. Clients get more security for their data as dedicated VMs are allocated rather than a shared environment for hosting.
Organisations benefit by leveraging all the features of an advanced call centre by paying a subscription fee without having to worry about the management and technicalities of the same.
Admin/Agents will have separate portal to manage mails
Domain such as yahoo, Gmail, outlook Or private mails can be configured.
Agent can categorize mails based on the matter
Search Mails based on mailer ID Or Ticket Number
Transfer tickets between departments or Assign to a particular agent
Configurable auto reply sent out when a new ticket or message is received
Define rules to route incoming mails
Open - Inprogress - Resolve - Closed
Track Customer Interaction from other channels
SLA Plans allows you to track over due tickets for swift resolution
Whether you are in the office or out to have lunch, you can receive and send emails anytime and anywhere. Your customers can reach out to you whenever it is convenient for them, and you can quickly come up with an action plan.
Customers can present more detailed information on their queries, and you can provide more detailed solutions. This way, customers can feel that you take their concerns seriously. It is also possible to attach files, such as bills, screenshots, and other relevant documents!
Emails with ticket numbers or IDs are easy to trace and track. You and your customers can always go back to what you have previously discussed.
Email support systems can be integrated into other channels. Moreover, sending an email costs the same regardless of distance and the number of recipients.
Email discussions are not available to the public, so customers can rest assured that their information is safe and secure.
No. This is a browser-based tool So, agents can comfortably log in through any browser.
Yes. Multiple email exchange servers such as yahoo, Gmail, outlook can be simultaneously integrated and individually routed to assigned department or specific agents.
Yes. There will be a unique ticket number for each incoming mail throughout the trail.
SLA duration can be set in minutes. Once an email doesn’t get closed in the stipulated time it will automatically go to the next level of agents’ inbox.
Yes. The same email managing agent can be enable to handle requests from call, chat , what’s app or social media using single login.
