ConVox Newsletter September 2023
Customer Success Stories:E-Bike Revolution of Africa gets a support leg of ConVox Spiro is Africa's foremost electric vehicle manufacturer. Of late they are getting a great media attention for their innovative way of replacing traditional bikes with e-bikes. Inbound and Outbound Customer interaction is a vital part of their business. Deepija Telecom’s ConVox Omni channel [...] Read MoreCall Center Software – 5 Steps to Enhance Workflow in the Call Center
Call Center Software to Enhance Workflow. Currently, call centers are among the workplaces with the highest demand, stress, and challenge. The work in call centers has become more challenging when the function is performed in an age in which all are performed by consumer behavior, with regulatory services. High connect rates are a must to […]
Read MoreBest Practices to Improve Omni-Channel Customer Service Strategy
Improve Omni Channel Customer Service Strategy. Today, customer service has vastly changed when compared with the same in the yesteryears. A few years back, you could only deliver an email or call the customer service whenever you had a query. But thank God, times and technology really did change. Now, in case you wish […]
Read MoreTop 8 features to look out in a customer experience software
Top Features in a Customer Experience Software. When you plan to improve software for a better customer experience, you will get ample options available. You must choose customer experience software and technology that must support your operational requirements. This task will have implications for many years across the business. First, you must know why […]
Read MoreCall Center Technologies, Trends, and Features- An Ultimate Guide
Call Center Technologies, Trends & Features. Call center technologies are the part of a business to make better interaction and communication with customers. There are numerous solutions for call centers to enhance the process. Not all alternatives are one-size-fits-all ideal. Every business support team has its unique priorities and requirements and your solution must reflect […]
Read MoreCall Center Solutions for Telecom – Get Superior Customer Service
Call Center Solutions for Telecom. When it comes to the telecommunications industry, solutions of an outbound call center are the most effective tools for increasing the success of the business. Telecom companies face many precise challenges that other businesses do not. Thus, finding the best call center solutions for telecom is more crucial. Now, […]
Read MoreCall Center Solutions – How to Set up in India?
How to Set Up Call Center solutions in India? Call center solutions in India is one of the thriving industries as it is one of the top most countries in the world with a strong focus on science and technology. 1) Built in telephony system 2) Performance monitoring tool 3) Customer relation management […]
Read MoreCALL CENTER SOFTWARE SOLUTION FOR EDUCATION
Call Center Software Solution for Education. In this well-connected world, the internet and software technologies have also brought in greater responsibility for the society. As the internet and software touch lives in each and every field, so does the education field also. We all know that many human beings in this world are […]
Read MoreSignificance of Inbound call center services in Insurance
Inbound Call Center Services in Insurance. Identify the sharp rise in demand for call center services in insurance has been projected by industries. Now around half the businesses support multi-channel mediums to interact with customers for their better experience. Several insurance companies struggle to make inbound contact center services to manage the request […]
Read MoreCall Center Solutions – How to select the Best for your Business
Best Call Center Solution for Businesses. Call center solutions for business, especially in today’s technology oriented marketplace, are flooded with a variety of contact center solutions for businesses of all sizes. Choosing the best call center solution that is a perfect fit for your needs and requirements can be quite a challenge. Customers […]
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