An Omni-Channel Contact Center refers to a customer support or service center that integrates and manages customer interactions across multiple communication channels seamlessly. The term ``Omni-Channel`` emphasizes the idea of providing a unified and consistent experience for customers, regardless of the channel they use to interact with the company. These channels can include phone calls, WhatsApp, emails, live chat, social media and SMS.
The Call Center App is a holistic customer service application crafted to optimize communication processes and elevate overall customer satisfaction.
The WhatsApp solution is a dynamic platform seamlessly integrated with call center capabilities. This versatile system empowers customers to engage in chat, share information, execute campaigns, leverage chatbots and incorporate third-party APIs. With this solution, users can benefit from a secure, comprehensive end-to-end management platform dedicated to WhatsApp interactions.
A ticketing system helps organizations manage and track customer inquiries, service request and support issues. It serves as a centralized system for handling and resolving incidents, problems and service request efficiently.
Interactive Voice Response (IVR) is a telephonic system that automates communication by incorporating prerecorded messages, Text-to-speech and speech to text and a DTMF (dual-tone multi-frequency interface). This combination facilitates caller engagement, enabling them to access and provide information without human interface.
Customer Relationship Management (CRM) software is a technology -driven strategy for managing a company’s interactions with current and future customers. The primary goal is to improve business relationship, streamline process,organizing and increase profitability.
Deepija has highly motivated and experienced team of software engineers. They analyze the customer requirements accurately and provide most appropriate solutions.
Deepija Telecom Pvt. Ltd. was started in 2003 by Alok Kaushal and Deepak Agarwal to provide High Quality Telecom Application, call center software, call center solutions to enterprises. Deepija is a designer and developer of high quality telecom software solutions. It provides affordable solutions with the use of cutting edge technology and a strong R&D base. It has a specialization in telecom application development using VoIP and CTI technologies. We are Currently Serving in India, Dubai, Saudi Arabia, Nigeria, and more.
