Spiro is Africa’s foremost electric vehicle manufacturer. Of late they are getting a great media attention for their innovative way of replacing traditional bikes with e-bikes. Inbound and Outbound Customer interaction is a vital part of their business. Deepija Telecom’s ConVox Omni channel solution is empowering Spiro to smoothly connect to their large customer base.  

ConVox Omni Channel Contact Center Solution 4.0, is facilitating seamless communication across multiple platforms from a unified interface. This has not only bolstered brand recognition but also expedited customer support, making it easier for customers to access the assistance they require promptly. 

ConVox Newsletter June 2021

Security is one of the most important aspects, while we are offering cloud telephony solutions to our customer. Deepija Telecom adheres to international standards such as ISO 9001:2015 and ISO 27001:2013 for quality and information management. TUV SUD conducts surveillance audits every three years. 

 ISO 9001:2015 sets requirements for quality management systems, ensuring products and services meet customer needs and are applicable to businesses of all sizes.  

ISO 27001:2013 focuses on information management, aiding organizations in averting security breaches by establishing an information security management system. Originally released in 2005 and revised in 2013, it’s titled ISO/IEC 27001:2013. 

Periodic VAPT is done for our Telephony cloud network and ConVox application and our experts keep fixing all the vulnerabilities. This ensures robustness of our platform against all security threats.