Transform your customer service operations with the ConVox Hosted Call Center Solution. This cloud-based platform eliminates the need for expensive hardware, providing businesses with a cost-effective and flexible way to manage inbound and outbound calls. With real-time reporting, advanced routing, and CRM integration, you can deliver exceptional customer experiences.
Outbound dial modes such as Predictive, Progressive, Preview, and Manual can be configured to suit business process needs. Agents can work from home using an app or log in over a desktop/laptop as per the infrastructure availability.
Each client is provided services from a dedicated Virtual Machine rather than a shared environment, ensuring data privacy. Clients get more security for their data as dedicated VMs are allocated rather than a shared environment for hosting.
Organizations benefit by leveraging all the features of an advanced call center by paying a subscription fee, without having to worry about the management and technicalities of the same.
In Convox Hosted Call Center Solution, Automatic Assignment of calls to the agents, so that each agent gets equal call load.
Predictive, Progressive, Preview, Manual, and Click-to-Call.
Provides self-service for callers and takes input for call routing.
Supervisors can listen to live calls and train agents during live calls.
Admin/agent login from anywhere through a secure VPN connection and softphone or direct mobile calls.
Completed calls can be marked with disposition, sub-disposition, and sub-sub-disposition codes.
Solutions provided through dedicated VMs rather than a shared database.
Cloud-based CRMs like Salesforce, LeadSquared, Zoho, MS Dynamics, Freshdesk, etc., can be integrated with the dialer.
Process admins can set relevant dial modes to suit business process needs.
For predictive dial mode, the dialer provides easy-to-understand dispositions for not-connected cases instead of incomprehensible hang-up cause codes.
Admin can set provisions for abandoned calls auto/manual dialing.
Records all calls (100% recording) for training and monitoring purposes.
Agents can receive/dial out calls using an Android app with full access to dialer features. Every call is recorded.
Supervisors can monitor all call center resources like agents, servers, calls, and campaigns in real time.
Complete and comprehensive reporting of agents, calls, DIDs, and campaigns.
Deepija Telecom is a market leader in developing Telecom Applications that help businesses to address the market challenges through innovations and latest technologies.
Deepija’s solutions are well tested and trusted by customers for over 20 years and continuing. ConVox Call Center Solution has been crafted and perfected through thousands of deployments both domestically and globally.
We are a premier provider of call center solutions that come with a versatile range of customization as per business needs. Our innovative technologies enable our customers to utilize intelligence for a more accurate and complete understanding of their call center challenges and opportunities
Clients don’t need to setup any infrastructure. ConVox Hosts the servers and operator lines in Tier4 data center. Clients can access the solution over Internet and leverage all the features of call center.
Yes. Solution admin can set predictive dial mode and the desired pacing also.
We provide mobile look alike mobile numbers such as 80, 867, 771 and others.
There’s a dedicated helpline number for Hosted clients. Clients can call 24/7 for support or queries. Clients can also connect through channels such as Chatbot, Email, WhatsApp, Social media.
There are limited calling ,unlimited calling plans and also tailored plans to suit your pocket needs. You can reach us the same.
Yes we provide toll-free and virtual numbers on extra charges.
Yes, it is possible.
Subscription can be renewed monthly, quarterly, half yearly and yearly.
You can cancel your subscription at any point of time with 30days Notice.
