Transform your customer service operations with the ConVox Hosted Call Center Solution. This cloud-based platform eliminates the need for expensive hardware, providing businesses with a cost-effective and flexible way to manage inbound and outbound calls. With real-time reporting, advanced routing, and CRM integration, you can deliver exceptional customer experiences.
Outbound dial modes such as Predictive/ Progressive/ Preview/Manual can be configured to suit business process needs. Agents can work from home using an APP or login over a desktop/laptop as per the infrastructure availability.
Each client is provided services form a dedicated Virtual Machine rather a shared environment and hence enables data privacy. Clients get more security for their data as dedicated VMs are allocated rather than a shared environment for hosting.
Organizations benefit by leveraging all the features of an advanced call center by paying a subscription fee, without having to worry about the management and technicalities of the same.
In Convox Hosted Call Center Solution, Automatic Assignment of calls to the agents, so that each agent gets equal call load.
Predictive / Progressive / Preview / Manual/ Click to Call
To provide self service for the caller and take input for call routing.
Supervisor can listen to live calls and Agent can be trained on live calls.
Admin/ Agent Login from anywhere through a secure VPN connection and use soft phone on agent workstations or it can be a direct call on mobile phone.
Completed Calls can be marked with Disposition, Sub-Disposition & Sub-Sub Disposition Codes.
Clients are provided solutions through dedicated VMs rather than a shared database.
Cloud based CRMs such as Salesforce, LeadSquared, Zoho, MS Dynamics, Freshdesk etc can be integrated with the dialer.
Process Admin can set relevant dial modes to suit business process needs.
For predictive dial mode, the dialer gives easy to understand dispositions for not connected cases rather than incomprehensible hang-ups cause codes.
Admin can set provisions for abandoned calls auto/manual dialing
Records all the Calls(100% Recording) for Training and Monitoring Purpose.
Agents receive / dial out calls using an Android App and access all the dialer features. Moreover, every call is recorded.
All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.
Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns
Deepija Telecom is a market leader in developing Telecom Applications that help businesses to address the market challenges through innovations and latest technologies.
Deepija’s solutions are well tested and trusted by customers for over 20 years and continuing. ConVox Call Center Solution has been crafted and perfected through thousands of deployments both domestically and globally.
We are a premier provider of call center solutions that come with a versatile range of customization as per business needs. Our innovative technologies enable our customers to utilize intelligence for a more accurate and complete understanding of their call center challenges and opportunities
Clients don’t need to setup any infrastructure. ConVox Hosts the servers and operator lines in Tier4 data center. Clients can access the solution over Internet and leverage all the features of call center.
Yes. Solution admin can set predictive dial mode and the desired pacing also.
We provide mobile look alike mobile numbers such as 80, 867, 771 and others.
There’s a dedicated helpline number for Hosted clients. Clients can call 24/7 for support or queries. Clients can also connect through channels such as Chatbot, Email, WhatsApp, Social media.
There are limited calling ,unlimited calling plans and also tailored plans to suit your pocket needs. You can reach us the same.
Yes we provide toll-free and virtual numbers on extra charges.
Yes, it is possible.
Subscription can be renewed monthly, quarterly, half yearly and yearly.
You can cancel your subscription at any point of time with 30days Notice.
