Predictive Dialer Software for Call Centers

Maximize the efficiency of your call center with ConVox Predictive Dialer or call center dialer Software. This advanced system automatically filters out non-responsive leads, connecting agents only to live prospects, resulting in higher productivity and improved outcomes.

Solution Overview

If boosting productivity and streamlining operations are your priorities, ConVox Predictive Dialer Software is the ultimate solution. This innovative system automates the dialing process, significantly enhancing agent performance and overall efficiency.

Designed with flexibility in mind, the software allows you to choose between progressive and preview dialing modes, accommodating your specific business needs—whether it’s managing high-volume outbound calls or delivering a more personalized customer experience.

Regulatory compliance is another cornerstone of this system. The ConVox Predictive Dialer strictly adheres to TCPA regulations, protecting your business from legal risks. Additionally, with advanced features such as call recording, it provides essential tools for agent training and maintaining quality assurance.

By harnessing the power of automation, ConVox Call Center Dialer or Predictive Dialer improves outbound campaign efficiency and elevates the overall customer experience. Say goodbye to manual dialing and embrace a smarter, more productive way to manage your call center operations.

Product Features

Telecom Media

At the heart of ConVox Predictive Dialer Software lies a commitment to maximizing agent efficiency. By including predictive dialing as a core feature, our solution ensures your call center operates seamlessly in today’s fast-paced environment.

Data Input

The predictive dialer seamlessly integrates with any existing CRM system, ensuring precise, real-time access to lead information. This eliminates manual errors and boosts overall productivity.

ACD

Our system doesn’t just automate dialing; it leverages ACD technology to route calls to the most qualified agent based on their availability and skillset. This results in a smoother customer experience and enhanced agent performance.

Call History

Every call is automatically logged, maintaining a detailed call history. This saves agents from manual data entry and ensures accurate record-keeping for future reference.

Lead Re-churn (Manual/Auto)

Set custom parameters for lead re-churn to optimize follow-up calls. Schedule re-dials based on past interactions or prioritize leads outside peak hours for maximum engagement.

Dial Pacing(1-10)

Advanced dial pacing algorithms adjust call rates to match agent capacity, ensuring a balance between speed and personalized customer interactions.

Number Masking

With number masking, agents can display local or familiar numbers to increase call pick-up rates, reducing hesitation and improving connection rates.

Serial/Ratio based list dialing

Customize the dialing order and frequency of your lead lists. Prioritize high-value leads and schedule re-dials for missed calls to maintain efficiency.

List Management

Activate or deactivate lead lists with ease. Manage call campaigns with specific start and end times and focus on targeted lead pools.

Call back assignment

Intelligent call-back functionalities allow agents to concentrate on meaningful conversations while automatically scheduling follow-ups for lower-priority leads.

Multi Campaign Facility

Run multiple campaigns simultaneously with the multi-campaign facility. Target different customer segments effectively for tailored outreach strategies.

Five-Party Conference

Easily connect with up to five participants on a single call. This feature simplifies collaboration, accelerates decision-making, and ensures real-time issue resolution.

Redial/Alternate Number dialing

The system intelligently retries unanswered calls or connects with leads using alternate contact numbers, maximizing contact opportunities.

Live Dashboard

The real-time dashboard provides instant visibility into agent and team performance metrics. Track progress, identify improvement areas, and maintain high motivation levels.

Power BI Integration

Our integration with Microsoft Power BI enables advanced analytics, allowing you to go beyond basic metrics and unlock deeper operational insights.

Comprehensive reports

Access detailed reports on agent performance, call metrics, and customer interactions to continuously improve call center operations.

User Advantages

Maximize productivity

The ConVox Predictive Dialer ensures agents are constantly engaged in live conversations by presenting a steady stream of calls. This reduces idle time, enhances productivity, and drives more conversions, subscriptions, and collections.

Eliminate Unproductive calls

Our software prioritizes calls based on specific success criteria, ensuring agents connect with potential customers rather than wasting time on unproductive leads. This targeted approach results in higher efficiency and better outcomes.

Control Contact Attempts

Built-in controls allow you to regulate contact attempts and adhere to industry-specific legal requirements, such as limiting call frequency and maintaining compliant hours of operation. This feature ensures your operations remain ethical and legally sound.

Reduce Costs

By enabling agents to connect with more leads in less time, the call center dialer lowers the cost per contact. This makes it an ideal solution for businesses aiming to maximize outreach while maintaining cost efficiency.

BUILDING THE FUTURE

Predictive Dialer Software - Latest Blogs

Revolutionizing Call Centers with Predictive Dialers

Revolutionizing Outbound Call Centers: The Power of Advanced Dialer Software

The Best Predictive Dialer Software to Enhance your Customer Experiences Blog Featured Image

Predictive Dialer Software to Enhance Customer Experiences

Boost Agent Productivity and Eliminate Non-Responsive Leads with Predictive Dialers blog featured image

Power up agents & Eliminate Dead leads with Predictive Dialers

FAQs

What is pacing in predictive dialing?

The pacing ratio is the no. of calls that the dialer dials out per agent.

What is the maximum pacing allowed?

10

Can multiple processes have individual pacing?

Yes. Each campaign can have a unique pacing value configured.

Can Admin change pacing value intermittently?

Yes, the admin can modify the pacing values and the changes are reflected instantly.

What are the dispositions of not connected calls?

Not connected calls are disposed of with relevant hang-up because codes of PSTN such as Ringing, User Busy, etc.

What happens if there is a high connect ratio and less number of available agents to answer the calls?

Once all connected calls are allocated to available agents, extra connected calls are logged in the queue. In the queue we can configure a pre recorded greeting message and promotional audio messages during wait time.

How can we re-attempt not connected leads?

There is manual re-churn option and auto lead- re attempt based on time interval available in admin interface.

What is an alternate number chasing?

If contact has five alternate numbers and the primary number is not answered. Predictive dialer or Call Center Dialer automatically tries the remaining alternate numbers for connection.

Can we re-churn specific disposition leads?

Yes. Admin can allow/disallow re-churn of specific dispositions.

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