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Predictive Dialer for Call Centers

Predictive dialer will increase efficiency of your call center. Knock out non-responding leads, keep your agent always connected, and improve productivity.
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Solution Overview

Introducing the Predictive Dialer Solution by Deepija Telecom – a game-changing solution for call centers seeking to streamline their outbound campaigns and enhance customer experience. Gone are the days of manual dialing and the limitations it brings. With the Predictive Dialer Solution, call centers can now automatically dial a large number of leads, maximizing agent productivity and efficiency. This comprehensive solution encompasses various types of call center dialers, including progressive dialing and preview dialing modes. Whether your organization requires high-volume automated calling or a more personalized approach, our dialer system can cater to your specific needs.

Compliance with regulations such as the Telephone Consumer Protection Act (TCPA) is crucial in today’s business landscape. Our Predictive Dialer Solution ensures that calls are made in accordance with TCPA guidelines, protecting your organization from potential legal risks. In addition to automatic call handling, our solution also offers advanced features like call recordings. This enables supervisors to monitor agent performance and ensure quality customer interactions. By using Deepija Telecom’s Predictive Dialer Solution, your call center can significantly improve outbound campaign efficiency while enhancing the overall customer experience. Say goodbye to manual dialing and embrace automation for exclusive results in your call center operations.

Product Features

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Telecom Media

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Data Input

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ACD

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Call History

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Lead Re-churn (Manual/Auto)

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Dial Pacing(1-10)

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Number Masking

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Serial/Ratio based list dialing

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List Management (Active/De active/Start Time -End Time)

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Call back assignment

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Multi Campaign Facility

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Five-Party Conference

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Redial/Alternate Number dialing

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Live Dashboard

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Power BI Integration

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Comprehensive reports(.xls, .csv)

User Advantages

Maximize productivity

Predictive dialer for call center presents agents with a steady stream of calls, so they spend more time having live conversations and less time dialing. This maximizes their productivity and leads to more conversions, subscriptions, and collections.

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Eliminate Unproductive calls

A predictive dialer for call centers has the ability to screen calls, weeding out those that go to an answering machine or result in a busy signal. Intelligent call routing ensures that those calls, never make it through to an agent, which reduces their frustration.

Control Contact Attempts

Predictive call center dialing software offers built-in contact attempt controls so you can stay within the bounds of the legal requirements for your industry, like those pertaining to how many times you can make contact and during what hours of the day.

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Reduce Costs

When your business depends on agents reaching as many people as possible as quickly as possible,
predictive dialing software is an optimal solution.
More contacts in a shorter amount of time means a lower cost per contact.

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CUSTOMER STORIES in Predictive Dialer

client case studies in Predictive Dialer

FAQs

What is pacing in predictive dialing?

The pacing ratio is the no. of calls that the dialer dials out per agent.

What is the maximum pacing allowed?

10

Can multiple processes have individual pacing?

Yes. Each campaign can have a unique pacing value configured.

Can Admin change pacing value intermittently?

Yes, the admin can modify the pacing values and the changes are reflected instantly.

What are the dispositions of not connected calls?

Not connected calls are disposed of with relevant hang-up because codes of PSTN such as Ringing, User Busy, etc.

What happens if there is a high connect ratio and less number of available agents to answer the calls?

Once all connected calls are allocated to available agents, extra connected calls are logged in the queue. In the queue we can configure a pre recorded greeting message and promotional audio messages during wait time.

How can we re-attempt not connected leads?

There is manual re-churn option and auto lead- re attempt based on time interval available in admin interface.

What is an alternate number chasing?

If contact has five alternate numbers and the primary number is not answered. Predictive dialer automatically tries the remaining alternate numbers for connection.

Can we re-churn specific disposition leads?

Yes. Admin can allow/disallow re-churn of specific dispositions.

Get In Touch With Our Experts

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