It auto-dials numbers and connects answered calls to free agents. It uses patterns to guess when agents will be available, helping save time and reduce idle wait. It filters out voicemails, busy tones, and invalid numbers automatically. You get more talk time and less downtime, which is great for high-volume outreach. Many systems allow call pacing control and real-time monitoring. It’s ideal for telemarketing, lead gen, and collections teams that need speed and efficiency.
If boosting productivity and streamlining operations are your priorities, ConVox Predictive Dialer Software is the ultimate solution. This innovative system automates the dialing process, significantly enhancing agent performance and overall efficiency.
Designed with flexibility in mind, the software allows you to choose between progressive and preview dialing modes, accommodating your specific business needs—whether it’s managing high-volume outbound calls or delivering a more personalized customer experience.
Regulatory compliance is another cornerstone of this system. The ConVox Predictive Dialer strictly adheres to TCPA regulations, protecting your business from legal risks. Additionally, with advanced features such as call recording, it provides essential tools for agent training and maintaining quality assurance.
By harnessing the power of automation, ConVox Call Center Dialer or Predictive Dialer improves outbound campaign efficiency and elevates the overall customer experience. Say goodbye to manual dialing and embrace a smarter, more productive way to manage your call center operations.
Boost agent productivity with predictive dialing at the core of your contact center operations.
Integrate with CRMs to auto-fill lead data, eliminating manual errors and enhancing productivity.
Route calls to the best-suited agent using ACD logic for optimal customer experience.
Automatically log every call to eliminate manual work and ensure accurate records for follow-up.
Customize lead re-churn rules to optimize timing, prioritize follow-ups, and improve re-engagement success.
Adjust dialing speed dynamically to match agent availability, balancing efficiency with call quality.
Display familiar or local numbers to increase call pickup rates and reduce customer hesitation.
Control lead list dialing frequency and order to prioritize hot leads and missed call redials.
Enable, disable, or schedule lead lists to streamline campaigns and target specific audience segments.
Schedule call-backs intelligently so agents can focus on high-priority leads and meaningful conversations.
Run multiple outreach campaigns simultaneously, targeting different audiences with specific campaign goals.
Connect up to five participants in one call for collaborative discussion and faster resolution.
Retry unanswered numbers or switch to alternates automatically to improve successful contact chances.
Monitor real-time agent activity and campaign performance from a dynamic, actionable dashboard view.
Unlock powerful analytics and custom visualizations by integrating your data with Microsoft Power BI.
Get detailed performance and interaction reports to drive improvements across your call center operations.
Predictive dials multiple lines based on agent availability. Progressive dials one call only when an agent is ready. Predictive is faster; progressive gives better control over call timing. Predictive is great for large teams focused on volume, but it can sometimes result in abandoned calls. Progressive is slower but more customer-friendly, with no delays when the call connects. Choose predictive when efficiency matters; go with progressive when compliance or conversation quality is a higher priority.
Our software prioritizes calls based on specific success criteria, ensuring agents connect with potential customers rather than wasting time on unproductive leads. This targeted approach results in higher efficiency and better outcomes.
Built-in controls allow you to regulate contact attempts and adhere to industry-specific legal requirements, such as limiting call frequency and maintaining compliant hours of operation. This feature ensures your operations remain ethical and legally sound.
By enabling agents to connect with more leads in less time, the call center dialer lowers the cost per contact. This makes it an ideal solution for businesses aiming to maximize outreach while maintaining cost efficiency.
The pacing ratio is the no. of calls that the dialer dials out per agent.
10
Yes. Each campaign can have a unique pacing value configured.
Yes, the admin can modify the pacing values and the changes are reflected instantly.
Not connected calls are disposed of with relevant hang-up because codes of PSTN such as Ringing, User Busy, etc.
Once all connected calls are allocated to available agents, extra connected calls are logged in the queue. In the queue we can configure a pre recorded greeting message and promotional audio messages during wait time.
There is manual re-churn option and auto lead- re attempt based on time interval available in admin interface.
If contact has five alternate numbers and the primary number is not answered. Predictive dialer or Call Center Dialer automatically tries the remaining alternate numbers for connection.
Yes. Admin can allow/disallow re-churn of specific dispositions.
