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Call Center Solution by ConVox Call Center App.

Explore the power of ConVox Call Center App to get the Solution for Call Center Operations for any kind of Organisation.

Product Overview

ConVox Contact Center App has been built with expertise in the Telecom call center solution industry. Call Center software solution, which works with a mobile phone as an agent workstation. ConVox App offers most features of standard call center software with ease of setup and maintenance.
Call Center Software – ConVox App is suitable for Cold Calling, Direct & Indirect Selling Agency, Small Call Centers, Marketing Campaigns, Fund Raising Projects.

Product Features


Remote Agents/Roaming Users

Allow your agents to log in from anywhere with an internet connection, providing maximum flexibility and productivity.


Automatic Call Distribution

Equally distribute calls to the available agents using the Automatic Call Distribution feature, so that with ease, optimal customer service will be had in dealing with an equal call load for all.


Remote Barge-In/ Remote Coaching

Supervisors can listen in on live calls and coach in real time, boosting agent performance for better customer experiences.


MIS Reports

Detailed and exhaustive reports on the agents, calls, and campaigns help in making decisions on the basis of data and performance optimization.


Monitoring Tools

All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.


Inbuilt CRM

Inbuilt CRM displays customer details when a call is connected.


Call Recording

Records all the Calls (100% Recording) for Training and Monitoring Purpose.


Disposition Management

Completed Calls can be marked with disposition codes & Sub-Disposition Codes


Call Back

If a client needs to be called back, an agent can simply schedule a callback using the follow-up tab in the CRM.


Outbound Types

Progressive Dialling: An automatic dialling system that is agent-controlled; used to reach customers who are very important.


Preview Dialing

Selective click to call dialing. Just in time click-to-call for focused touch.


Manual Dialing

Allows an agent to key in numbers manually and then press the call button at their convenience.

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Security Aspects

To ensure that your operations are safeguarded and not compromised in any manner in the call center.


Highly Secure Access

It makes the right of the user very restricted, and password typing is masked.


Voice Encryption

Voice communication between the server and the agent can be encrypted to protect against snooping.

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Session Handling

No user can view the reports without the login of admin. Report is accessed with only the appropriate admin login.


No Data Injection

Data Injection is prevented in MYSQL Server. Protection against data injection is a feature of the MySQL Server.


Cross Site Attack

The Application is guarded against cross site attack.

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What is the ConVox Call Center App?

Call center software is a solution that helps a call center to manage its operations through mobile phones as agent workstation therefore increase the efficiency, effectiveness and get the best productivity from call center agents.

What is the benefit of ConVox call center App?

Call Center software serves as a backbone of customer communication. It helps to increase overall productivity and enables agents to handle both incoming and outgoing calls in an efficient manner with existing mobile phones as work stations. It also enables easy tracking of calls for quality of service.

What is the purpose of a Call Center App?

Call center solutions are used for improving customer experience and to increase the productivity of a call center by enabling the proper information. It also enables live monitoring, call barge-in, call coaching and MIS of agents.

What is ACD in a call center software?

Automatic Call Distribution or ACD, is a module commonly available in call center software. It is a business logic to distribute incoming calls to contact center agents or employees with specific skills to handle a large volume of inbound calls.

What is Call Queue in a call center software?

A call queue places incoming calls in line to be answered while agents are busy with other calls. The queued calls are distributed to the next available agent in the order received.We can route the incoming calls to different queues based on the preference defined.

What is meant by Auto dialing / Predictive Dialing in a call center dialer?

The predictive dialer predicts when an agent will be free to take the call. Predictive Dialer in a call center software, dials the call for an agent before he is free, to make sure that he gets a call just after finishing an existing call. Thus ensuring agents are busy most of the time and get more productivity.

What is the maximum pacing allowed in ConVox call center dialer?

Pacing ratio is proportional to the number of calls dialed by a predictive dialer for a free agent. ConVox call center dialer allows up to 10 pacing.

What is meant by Progressive Dialing in a call center dialer?

On completing the previous call (or moving from “Wrap-up” to “Go ready”) the Call Center Dialer automatically dials the next number on the list.

What is preview dialing in a Call Center Dialer?

Preview Dialing is a dialing mode of Call Center Dialer. In Preview dialing mode, the agent can see the customer details before calling. He can place a call by clicking the dial link available in the data points in a selective way from the uploaded data.

Does ConVox Call Center Software ensure 100% call recording (voice Logging) in call centers? How can admin download the recordings?

Yes, ConVox Call Center Software ensures 100% call recording (voice Logging) . Admin can download the call recordings from the call recording report.

Does ConVox Call Center Solution support Barge-In and Hot Transfer in a call center?

Yes, ConVox Call Center Solution supports Barge-In and Hot Transfer.

Can agents schedule call backs in ConVox Call Center Software?

ConVox Call Center Software allows agents to set call backs and even shows the list of call backs so that agents can call customers on time.

Will ConVox Call Center Solution support blended call center operations?

Yes, ConVox Call Center Solution supports Incoming, Outgoing and Blended call centers.

Can we monitor all call center agents in real time in ConVox Call Center Solution?

ConVox Call Center Solution has inbuilt dashboards and wallboards which display the information of all the agents in a call center.

How do I Manage multiple IVR in ConVox call center software?

ConVox call center software allows users to create multiple IVR and Sub-IVR in an easy to operate GUI.

Is the Scheduler option available in the ConVox call center solution?

Yes, the Scheduler option is available in the ConVox call center solution.

What do you mean by Number Masking in the ConVox call center solution?

ConVox call center solution provides a unique feature which masks client mobile number on agent screen to ensure database security.

What do you mean by dynamic CRM in ConVox call center solution?

ConVox call center solution has an inbuilt module where the user can create his/her custom CRM template as per process requirement. Same will pop-up on the agent screen when a call is given to the Call Center Agent.

What is average talk time or average handling time (AHT) in a call center solution?

Average Talk Time or average Handling Time in a call center solution is the interaction time spent with a client on an average.

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