The ConVox Contact Center App is built with expertise in the telecom call center solution industry. This call center software solution works seamlessly with a mobile phone as an agent workstation. ConVox App offers robust features of standard call center software, combined with ease of setup and maintenance. It is ideal for cold calling, lead generation, direct and indirect selling agencies, small call centers, marketing campaigns, and fundraising projects.
Allow your agents to log in from anywhere with an internet connection, providing maximum flexibility and productivity. Our advanced contact center software allows agents to seamlessly connect and perform their duties from anywhere.
Equally distribute calls to available agents using the Automatic Call Distribution feature. With this auto dialer technology, optimal customer service is achieved through balanced call load distribution, ensuring efficient call management.
Supervisors can listen in on live calls and coach in real time, boosting agent performance for better customer experiences. Elevate your training and quality assurance processes with our Remote Barge-In and Remote Coaching features.
Detailed and exhaustive reports on agents, calls, and campaigns help in making data-driven decisions for performance optimization. Empower your call center management with the clarity and precision of our MIS reporting tools.
All call center resources like agents, servers, calls, and campaigns can be monitored live. These tools enable you to quickly identify issues, deliver instant feedback, and maintain high standards of customer service.
Our inbuilt CRM displays customer details when a call is connected. This seamless integration allows for personalized service, faster issue resolution, and improved customer satisfaction. Enhance your customer relationships and operational efficiency with our contact center software.
Record all calls (100% recording) for training and monitoring purposes. With easy access to recorded calls, you can review and analyze conversations to ensure service standards are met, resolve disputes, and continuously improve agent performance.
Completed calls can be marked with disposition codes and sub-disposition codes. This tool allows agents to categorize and log call outcomes quickly and accurately, ensuring that each customer interaction is properly documented.
If a client needs to be called back, an agent can simply schedule a callback using the follow-up tab in the CRM. Offer your clients a hassle-free support option and keep your call center running smoothly with our Call Back functionality.
Progressive Dialing is one of the outbound types. It is an automatic dialing system that is agent-controlled, used to reach important customers. Maximize your outbound calling efficiency with our diverse outbound dialing options.
Selective click-to-call dialing. Preview Dialing allows agents to review customer information and call context before placing each call. This ensures agents are well-prepared to engage effectively.
Allows an agent to key in numbers manually and then press the call button at their convenience. This hands-on approach ensures agents can focus on building rapport and addressing customer needs effectively.
Our solution ensures that your operations are safeguarded and not compromised in any manner. Sensitive customer information is protected against unauthorized access and breaches with features like highly secure access, and cross-site attacks.
It makes the right of the user very restricted, and password typing is masked. Experience reliable and secure access to your call center software, ensuring uninterrupted operations and customer trust.
Voice communication between the server and the agent can be encrypted to protect against snooping. Our contact center software utilizes advanced encryption technology to secure voice communications, ensuring all interactions remain private and confidential.
No user can view the reports without the login of admin. Report is accessed with only the appropriate admin login. Our call center software manages sessions effectively, facilitating uninterrupted communication between agents and customers.
Data Injection is prevented in MYSQL Server. Protection against data injection is a feature of the MySQL Server. By preventing tampering and unauthorized access attempts, we safeguard the accuracy and reliability of your data.
The Application is guarded against cross site attack. By implementing strict security protocols and continuous monitoring, we ensure that your call center operations remain secure and protected from unauthorized access attempts.
Call center software is a solution that helps a call center to manage its operations through mobile phones as agent workstation therefore increase the efficiency, effectiveness and get the best productivity from call center agents.
Call Center software serves as a backbone of customer communication. It helps to increase overall productivity and enables agents to handle both incoming and outgoing calls in an efficient manner with existing mobile phones as work stations. It also enables easy tracking of calls for quality of service.
Call center solutions are used for improving customer experience and to increase the productivity of a call center by enabling the proper information. It also enables live monitoring, call barge-in, call coaching and MIS of agents.
Automatic Call Distribution or ACD, is a module commonly available in call center software. It is a business logic to distribute incoming calls to contact center agents or employees with specific skills to handle a large volume of inbound calls.
A call queue places incoming calls in line to be answered while agents are busy with other calls. The queued calls are distributed to the next available agent in the order received.We can route the incoming calls to different queues based on the preference defined.
The predictive dialer predicts when an agent will be free to take the call. Predictive Dialer in a call center software, dials the call for an agent before he is free, to make sure that he gets a call just after finishing an existing call. Thus ensuring agents are busy most of the time and get more productivity.
Pacing ratio is proportional to the number of calls dialed by a predictive dialer for a free agent. ConVox call center dialer allows up to 10 pacing.
On completing the previous call (or moving from “Wrap-up” to “Go ready”) the Call Center Dialer automatically dials the next number on the list.
Preview Dialing is a dialing mode of Call Center Dialer. In Preview dialing mode, the agent can see the customer details before calling. He can place a call by clicking the dial link available in the data points in a selective way from the uploaded data.
Yes, ConVox Call Center Software ensures 100% call recording (voice Logging) . Admin can download the call recordings from the call recording report.
Yes, ConVox Call Center Solution supports Barge-In and Hot Transfer.
ConVox Call Center Software allows agents to set call backs and even shows the list of call backs so that agents can call customers on time.
Yes, ConVox Call Center Solution supports Incoming, Outgoing and Blended call centers.
ConVox Call Center Solution has inbuilt dashboards and wallboards which display the information of all the agents in a call center.
ConVox call center software allows users to create multiple IVR and Sub-IVR in an easy to operate GUI.
Yes, the Scheduler option is available in the ConVox call center solution.
ConVox call center solution provides a unique feature which masks client mobile number on agent screen to ensure database security.
ConVox call center solution has an inbuilt module where the user can create his/her custom CRM template as per process requirement. Same will pop-up on the agent screen when a call is given to the Call Center Agent.
Average Talk Time or average Handling Time in a call center solution is the interaction time spent with a client on an average.
