How beneficial is an auto dialer to a business process?
Auto Dialer Every business call centre needs an outbound solution for an automatic dialing system for better business performance. The purpose of an autodialer is to dial customer telephone numbers and deliver imperative information to agents through an automated message. Moreover, it transfers the call to an agent when it is answered. Auto Dialer […]
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Leveraging WhatsApp Integration in Modern Call Centers
WhatsApp Integration WhatsApp, one of the most interesting communication tools, has more than 2 billion active users. Everything is taking place on WhatsApp, from brief business conversations to extended phone conversations or conference calls. In order to maintain a business dialogue, it also enables business owners to exchange documents, screenshots, voice notes, and more. In […]
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5 Popular Calls That IVR Made Easy To Handle
IVR Made Easy To Handle IVR is made easy to handle, When the number of calls increases, it becomes important to add a personal touch. That time, you will need a practical solution to handle your expanding customer base. Managing a high call volume is a good issue to have. It just takes some smart […]
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What makes bulk SMS a great marketing tool
bulk SMS marketing tool The marketing of a company is the main pillar of business. Every company uses diverse marketing tools and services to market their businesses. But there is one marketing tool that is an essential part of almost every business plan that is the bulk SMS marketing tool. This service is more reliable […]
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Voice Logger Solution Key Utilities That You Must Know
voice logger solution A voice logger is a call recording software and is one of the important solutions a business can have for enhancing the return in investments. You might be thinking that the voice logger solution is only useful for call centers. However, the fact is this solution is beneficial to all different verticals of […]
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The Benefits of Installing Digital Voice Logger
Digital voice logger Digital voice logger is the single most important quality tool to ensure that your tech support gadgets are doing the right thing for each customer. Contact centers to support customers are always looking for solutions to the problems they encounter each day, including products, personal electronics, appliances and software. The results of these […]
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How Text To Speech Is Supporting Businesses In Growth?
text to speech Improved user experience is the major aspect of every business. Despite technology and cost, companies are very keen to have smooth functioning. Whether it is a site, online service, or application, every component of digital life is established according to a minimalist approach. Such a trend of providing comfortability paves the way […]
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BEST PRACTICES FOR AUDIO CONFERENCE CALLS
BEST PRACTICES FOR AUDIO CONFERENCE Audio conference calling is a modern technical boon to humankind. This allows people separated by oceans and continents to share information and ideas. The demands of an organized world require international organizations to foster and inspire partnership and communication among their various units. Utilizing the best practices for audio conference offered […]
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Why do you need dialer software for an outbound call center?
dialer software for outbound call center For communicating to customers, agents need to dial-up each of their customer’s telephone numbers to reach out to them. This manual dialing of phone numbers takes up a lot of time and energy for an agent. This problem gave rise to the dialer software for outbound call center in the […]
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Cloud IVR System for Call Centers – Top Benefits
Cloud IVR system Cloud IVR System is the first thing that a customer hears when he calls a call center. This response helps them to get relatable information and the best way to find the right agent to resolve their problems. Although a good IVR system mitigates customers’ and agents’ time still a bad one […]
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