IVRS Calling Solution for Business.
In a time when the second is counted and the quality of the customer services rises to the peak every company uses IVRS (Interactive Voice Response System) calling solutions not as an extra factor, but as an irreplaceable strategic notion.
In the era of coalescence of technology and customer experience, we are ready to undertake the mission which will interconnect your audience while increasing the productivity of the firm and lifting it to a much greater level than before.
No more to the done over and over and over interactions and then comes the future where every call is not just a bang on but a clockwork of satisfaction.
Get into the IVRS realms with us and connect innovation with communication, while your business remains the spotlight in the area of extraordinary service.
What is a IVRS Calling Solution?
IVRS technology is an automatic system that helps the computer recognize the user’s voice and tone through normal phone calls.
Besides that, the Calling solution on IVRS will play audio to the callers which can be pre-recorded or on-the-go. It frequently manages to address the problem of how to scale efficiently and ensure a high call volume is handled.
The IVRS Calling Solution – This product is equipped with the following features:
It is possible due to the multitasking and multi-threading abilities that the IVRS Solution is able to listen to four analog channels, thirty digital channels, and more. Furthermore, it identifies the call and connects immediately after the detected ring signal.
Able to function endlessly and non-seasonally which means he or she can work during the day or night.
Work with the voice lines or trunk lines of the phone systems, such as analogue trunk lines, digital trunk lines and automatic exchanges, of any telecom operator’s landline and cellular phone networks. Generates highly customized reports as well as call statistics analysis.
All of the common type of standard databases are supported via ODBC and is available to all types of users. It supports variety of languages which are channel-specific and are configured by their users.
Benefits of the IVRS Calling Solution
1. Enhanced Efficiency
Visualize a scenario where the users can get the information they need and/or make purchases without ever having to step out or access through a hard to navigate menu.
IVRS not only relieves operators of the calls processing load but also ensures that every call is properly directed to service personnel.
As a result, common duties will be performed by a machine; this provides your workforce with a chance to concentrate on complex tasks and improve productivity.
2. 24/7 Accessibility
IVRS service provides round the clock accessibility. They never take lunch, neither do they use their holidays or weekends.
Followingly, customers can communicate with your company around the clock, which in the end not only results in better accessibility but also in greater convenience.
Whether by a late hour inquiry or on a weekend purchase, IVRS (interactive voice response system) allows you always to be there when your customers need the help.
3. Personalized Experiences
IVRS is however not a panacea of all problems because not all situations are favorable to it.
It is also very flexible and can be applied to all types of public speaking.
It is possible through the process of data and the customer interactions collection that IVRS can be able to personalize the service.
We can achieve this through subtle things like using the customer name instead of the call center ID, presenting them with personalized recommendations based on their previous feedback or even routing calls to the agent they previously connected to.
Such a characterization of customers could therefore eventually improve their satisfaction rate and build their loyalty.
4. Scalability
Being a small start-up or big company, our IVRS system is scalable enough to grow with you.
It makes it possible to scale up in terms of number of calls and be able to handle all incoming calls in each particular situation. With this flexibility, conversations are not a barrier anymore.
5. Data Insights
IVRS not only communication tool but it also a data warehouse. Through the call details analysis you will obtain important informations about customers’ behavior, call patterns, and service disruption.
This data directs the market strategies and allows you to have a step ahead of your competitors.
6. Cost Savings
IVRS can bring much of the cost savings big time if adopted. Through automating mundane duties and using calls routing methods that are as effective as possible, you will decrease the need for a large support staff. Consequently, you can lower operating costs. This means less costs due to labor, and more profitability. *
7. Compliance and Accuracy
IVRS systems can be set up as they follow certain guidelines in order to implement industry regulations.
Another significant contribution is the fact that they can give accurate consistent information minimizing the possibility of human error. This is very vital in industries where it is vital to be precise and comply with all instructions.
8. Competitive Advantage
Offering customer-focused, effective and all-inclusive interactions through IVRS can be a point of your business differentiation from the competing brands.
A customer is likely to be from this company that instead of making life hard on them, has made life easier. So this may play a huge role in differentiating a company in the market place.
In the actual fact, IVRS solutions means more than management of calls because such tools are strategic towards total change of the way business is being done.
Data Analytics provide the ability to optimize the operations, offer the customers an easy-to-access and personalized one, as well, the one that can be scaled and also data insights will be provided and, at the same time, there are cost savings.
Data Analytics in this way empowers you to engage customers in a better manner in the process raising the competitive bar for your industry and consequently growing your business.
So, why wait?
Today, use of IVRS in day to day business activities is a necessity to have IVRS as a business partner in growth.
