ConVox News Letter

When a 100-year-old banking leader like Bank of Baroda (UAE) set out to modernize its customer experience, the goal was clear: make operations smarter and service faster. The bank struggled with manual reporting, scattered customer data, and no real-time visibility into agent performance. 

That changed with the ConVox Omnichannel Solution, which unified every customer touchpoint—voice, chat, and email—into one seamless system. Reports became automated, missed calls were proactively handled, and customer interactions were tracked instantly. 

This shift allowed the bank to simplify workflows, speed up responses, and strengthen relationships with customers across the UAE. It’s proof that technology, when aligned with customer needs, delivers real impact. 

See how ConVox helped Bank of Baroda redefine customer engagement—read the full case study →

Deepija Telecom recently had the pleasure of welcoming Bajaj Finserv to its headquarters for a collaboration gathering that celebrated partnership and shared success. The event marked a milestone in the strong relationship between the two teams, focused on scaling operations and delivering excellence together. 

Bajaj Finserv’s leadership applauded the ConVox team for surpassing expectations in service delivery and operational growth. As a gesture of appreciation, certificates and gift vouchers were presented to key team members who played a vital role in achieving these results. 

The partnership continues to evolve, with both organizations working closely to expand user bases and drive long-term innovation. It’s a story of mutual trust, teamwork, and commitment to growth. 

Here’s to stronger partnerships, bigger ideas, and many more milestones ahead.