More than software, this is a fully managed contact center solution. Whether you need short-term outbound agents, full-time customer support teams, or helpdesk services, ConVox provides the tools and manpower to deliver consistent results.
More than software, this is a fully managed contact center solution. Whether you need short-term outbound agents, full-time customer support teams, or helpdesk services, ConVox provides the tools and manpower to deliver consistent results.
Get a fully operational call center with agents, infrastructure, and tools—ready to run from day one.
Access a trained team fluent in English, Arabic, Hindi, and more, catering to Dubai’s multilingual population.
Ensure brand consistency with our call scripting services, regular audits, and quality monitoring.
Maintain business continuity with redundant systems and disaster recovery plans built into the service model.
Scale up or down based on campaign needs—choose from full-time, part-time, or shift-based staffing.
Track campaign results, agent productivity, and SLAs through detailed, customizable reports.
Use our secure Dubai-based infrastructure with remote access for your agents or ours.
Our teams deploy and maintain secure, high-availability infrastructure in the cloud. Ideal for fast rollout, flexible agents, and instant scaling.
Host part of the system at your location while we handle staffing, support, and monitoring remotely.
Our Call Center Solutions & Call Management System offers the tools to optimize your operations and provide a seamless customer experience. Watch our YouTube video to see how it works, from the intuitive interface to the advanced features that can make your team more responsive and productive.
The solution is designed to integrate effortlessly with your existing systems, allowing you to scale your operations as needed without any disruption. Whether it’s handling inbound or outbound calls, managing multi-channel communications, or utilizing AI-driven insights, our solution puts control back in your hands.
We configure the ConVox platform, set up agents and campaigns, deliver training, monitor performance, and manage day-to-day operations.
Yes, You have the flexibility to use full-service, hybrid, or specific campaign-based support as your needs evolve.
Real-time supervision, call scoring, coaching sessions, and performance dashboards help maintain consistency and accountability.
Inbound support, outbound sales or survey campaigns, appointment scheduling, lead nurturing, and continuous support operations.
Absolutely, We deliver encryption, access control, call recording, and audit logs to maintain data integrity and regulatory compliance.
Depending on your setup, a service-managed cloud contact center can be operational in under two weeks. On-premise or hybrid arrangements may take longer based on readiness.
