Built for omnichannel excellence, the ConVox solution centralizes interactions and offers deep insight into every conversation—regardless of where it started. It’s smart, responsive, and fully integrated with the tools your team already uses.
Built for omnichannel excellence, the ConVox solution centralizes interactions and offers deep insight into every conversation—regardless of where it started. It’s smart, responsive, and fully integrated with the tools your team already uses.
Handle calls, WhatsApp chats, emails, and live web messages in a single interface—no tab switching needed.
See the full communication history across channels to deliver faster, more personalized support.
Deploy chatbots and voice bots to handle high volumes, reduce wait times, and provide consistent answers around the clock.
Automate ticket creation, assignment, and closure based on customer inputs and defined workflows.
Engage Dubai’s diverse customer base with real-time translation and language-specific support tools.
A centralized agent desktop simplifies tasks and reduces cognitive load, helping agents stay focused and effective.
Ideal for businesses with specific data residency or compliance requirements in the UAE.
Get started fast with secure, VPN-enabled cloud hosting, accessible from anywhere your team operates.
Combine cloud agility with on-site data storage or local integrations—providing both flexibility and control depending on operational needs.
Our Call Center Solutions & Call Management System offers the tools to optimize your operations and provide a seamless customer experience. Watch our YouTube video to see how it works, from the intuitive interface to the advanced features that can make your team more responsive and productive.
The solution is designed to integrate effortlessly with your existing systems, allowing you to scale your operations as needed without any disruption. Whether it’s handling inbound or outbound calls, managing multi-channel communications, or utilizing AI-driven insights, our solution puts control back in your hands.
Yes, it supports both models and can run blended operations simultaneously with flexible routing and dialing modes.
Absolutely, Supervisors can view live dashboards, listen in on interactions, and access post-call reports for coaching or evaluation.
Yes, The cloud model enables secure browser or mobile access for off-site agents, with encrypted communication and login controls.
Yes—native integrations and API options allow seamless connection with popular CRMs and helpdesk platforms.
Cloud implementations typically go live within a few days. On-premise or hybrid setups depend on local infrastructure readiness.
Yes, Our deployment includes training sessions for agents and supervisors, user guides, and ongoing technical support.
