ConVox News Letter

Fusion CX set out to strengthen quality monitoring across large scale multilingual customer interactions, especially within the BFSI vertical where compliance and accuracy are critical.

With ConVox’s AI powered QA solution, Fusion CX implemented a platform designed for multilingual usage, BFSI compliance and seamless system integration. The solution enabled socket-based integration and smooth retrieval of call recordings directly from the S3 bucket ensuring uninterrupted quality analysis.

The impact was immediate. Fusion CX achieved over 90 percent sentiment analysis accuracy along with advanced quality monitoring capabilities that improved visibility compliance adherence and operational confidence. With ConVox, quality assurance shifted from manual effort to intelligent scalable automation.

The Annual Sales Meet 2026 brought together leaders and teams from across regions for two energizing days of strategy collaboration and alignment.

Day 1 opened with an inspiring keynote by Mr. Alok Kaushal, setting the tone around resilience synergy and forward-looking growth. Leadership teams shared the strategic roadmap for 2026 focusing on expansion innovation and market momentum.

Day 2 highlighted business milestones and revenue insights presented by our Sales VPs Mr. Rajesh Kadam, Mr. Ajay Sharma and Mr. Anuranjan Kumar Singh along with the unveiling of a new logo addition to our portfolio.

The meet concluded with a celebratory dinner and a musical night, bringing teams together beyond numbers and strategy and reinforcing the power of collaboration as we head into a promising year ahead.