ConVox Call Center Services include everything from technical setup and agent hiring to live campaign monitoring and reporting. Whether you need inbound support, outbound marketing, or 24/7 helpdesk assistance, we deliver the people, process, and platform—ready to run.
From call scripts and training to deployment and QA—we handle everything.
Hire experienced agents fluent in English, Yoruba, Hausa, Igbo, and Pidgin to match your audience.
Supervisors and quality teams monitor and guide agent performance in real-time.
Our services include built-in redundancy, power backups, and failover systems to keep you online 24/7.
Choose from shared agents, dedicated teams, or hybrid staffing based on your business volume.
Track agent time, call outcomes, and performance metrics with full access to our reporting tools.
Set up campaigns in days, not weeks, with ready teams and pre-tested tools.
No need to invest in infrastructure, hire IT staff, or worry about telecom licenses.
Maintain high service standards through continuous monitoring, training refreshers, and live audits.
Ramp up or scale down your agent team based on campaign size and business seasonality.
Whether you're in healthcare, fintech, or logistics—our services adapt to your domain-specific needs.
Stay aligned with Nigerian telecom and data protection requirements without extra legal hassle.
Run your call center on our infrastructure with full technical support, power backups, and uptime monitoring.
Designed for growing organizations seeking flexibility, fast setup, and low maintenance. Accessible across Nigeria via desktop or mobile.
Split responsibilities—keep internal staff while outsourcing specific call types or overflow support to our team.
Our Call Center Solutions & Call Management System offers the tools to optimize your operations and provide a seamless customer experience. Watch our YouTube video to see how it works, from the intuitive interface to the advanced features that can make your team more responsive and productive.
The solution is designed to integrate effortlessly with your existing systems, allowing you to scale your operations as needed without any disruption. Whether it’s handling inbound or outbound calls, managing multi-channel communications, or utilizing AI-driven insights, our solution puts control back in your hands.
Yes, IVR trees can be customized in multiple regional languages for broader customer access.
Definitely, ConVox supports seamless integration with widely-used Nigerian payment platforms.
The platform uses voice encryption, secure access protocols, and complies with all relevant data protection laws.
Yes, Cloud versions support remote operations from any device with an internet connection.
Cloud setups typically go live within 7–14 business days for small and medium teams. On-premise timelines vary depending on the infrastructure.
