ConVox Call Center Software is an all-in-one telephony platform built to simplify communication workflows. From smart dialing systems to real-time agent analytics, the software delivers full visibility and control over your daily operations—without complicating your tech stack.
Live dashboards, alerts, and call monitoring tools help you take instant action when needed.
A clean, user-friendly interface ensures minimal training time for new hires or contract agents.
Define and automate call handling logic, call wrap-ups, and post-call follow-ups without writing code.
Store every interaction securely for audits, training, or issue resolution.
Switch between on-premise and cloud environments depending on your budget, control needs, and location.
Faster, more contextual conversations make it easier to resolve issues and build loyalty.
Best for Nigerian organizations with in-house IT teams, regulatory constraints, or sensitive customer data.
Go live quickly with a hosted solution that offers secure VPN access, 99.9% uptime, and remote agent connectivity.
Use local hosting for sensitive data while accessing ConVox cloud for advanced campaign and analytics features.
Our Call Center Solutions & Call Management System offers the tools to optimize your operations and provide a seamless customer experience. Watch our YouTube video to see how it works, from the intuitive interface to the advanced features that can make your team more responsive and productive.
The solution is designed to integrate effortlessly with your existing systems, allowing you to scale your operations as needed without any disruption. Whether it’s handling inbound or outbound calls, managing multi-channel communications, or utilizing AI-driven insights, our solution puts control back in your hands.
Yes, we support integrations with LeadSquared, Zoho, and other Nigerian education/finance platforms.
Yes, You can manage WhatsApp conversations in the same agent panel as voice and email.
Yes, Our WebRTC-based agent module works smoothly even on 3G networks.
Full training and onboarding support is provided — including admin panels, supervisor modules, and remote agent handling.
Absolutely, Our centralized command center lets you manage performance across Lagos, Abuja, and other hubs from a single interface.
