The ConVox Call Center Solution is a flexible and modular system designed to align with your business operations in Nigeria. From intelligent routing and automated dialing to CRM sync and real-time reporting, our solution adapts effortlessly to your existing infrastructure, helping your team perform at its best from day one.
Ensure every caller is directed to the right agent using skill-based, department-based, or language-specific logic.
Real-time screen pops and data integrations reduce agent wait times and improve productivity during each call.
Easily onboard new agents, scale to multiple locations, or add channels without infrastructure overhauls.
Use recorded calls and live monitoring to coach agents, maintain service quality, and reduce error rates.
Operate with confidence. ConVox supports Nigerian telecom requirements and helps secure customer data with encryption and access control.
Analyze KPIs, agent stats, call trends, and campaign results to make smarter decisions that drive performance.
Ideal for businesses requiring complete infrastructure control, data security, and compliance with internal IT policies.
Fast, flexible, and cost-effective—launch your call center on the cloud with ConVox’s secure, always-on platform hosted in Africa-friendly data zones.
Combine on-site resilience with cloud-driven scalability — perfect for disaster-prone or latency-sensitive operations.
Our Call Center Solutions & Call Management System offers the tools to optimize your operations and provide a seamless customer experience. Watch our YouTube video to see how it works, from the intuitive interface to the advanced features that can make your team more responsive and productive.
The solution is designed to integrate effortlessly with your existing systems, allowing you to scale your operations as needed without any disruption. Whether it’s handling inbound or outbound calls, managing multi-channel communications, or utilizing AI-driven insights, our solution puts control back in your hands.
Yes. ConVox supports advanced voice detection and multilingual IVR to accommodate Nigeria’s diverse customer base.
Absolutely, our predictive and progressive dialers are optimized for mass outreach and adaptive retry logic.
Yes. We offer localized hosting options with Azure or AWS Nigeria zones to ensure data residency.
ConVox’s centralized dashboard offers real-time management and analytics across multiple regions.
Yes. ConVox integrates with Airtel, MTN, 9mobile, and Glo to ensure high voice quality and delivery rates.
