The ConVox Contact Center platform brings together all communication channels into one interface. It’s built to serve Nigeria’s fast-moving, multilingual markets and helps your agents work faster without switching tabs or losing conversation history.
Deliver the same level of service regardless of the channel used by the customer.
Full conversation history lets agents resolve problems faster without repeating questions.
Agents handle more queries with fewer clicks thanks to unified dashboards and intelligent routing.
With AI bots and multi-channel queues, you can support customers around the clock—even outside business hours.
Timely responses and contextual service leave a lasting impression on customers.
Serve diverse Nigerian customers with multi-language inputs and real-time translation support.
Keep all communications and customer data in-house while integrating with internal IT systems.
Use ConVox’s hosted platform to enable remote agents, scale on demand, and access full capabilities securely online.
Benefit from cloud scalability while storing sensitive data on local servers—offering performance without compromise.
Our Call Center Solutions & Call Management System offers the tools to optimize your operations and provide a seamless customer experience. Watch our YouTube video to see how it works, from the intuitive interface to the advanced features that can make your team more responsive and productive.
The solution is designed to integrate effortlessly with your existing systems, allowing you to scale your operations as needed without any disruption. Whether it’s handling inbound or outbound calls, managing multi-channel communications, or utilizing AI-driven insights, our solution puts control back in your hands.
Yes, The platform includes dialer tools like predictive and preview modes, enabling targeted campaigns for telecom, insurance, and fintech sectors.
ConVox includes cloud failover and offline routing features to keep operations running without service interruption.
Features like live dashboards, caller details, whisper coaching, and feedback reports support continuous agent development.
Yes, ConVox supports multi-level IVRs, allowing separate options for support, sales, billing, and more.
Absolutely, Full training is included for agents, supervisors, and admins, with post-deployment support from local teams.
Yes, ConVox allows centralized supervision across offices in Lagos, Abuja, Port Harcourt, and beyond.
Yes, WhatsApp interactions can be managed within the same agent interface as other communication channels.
By supporting secure data hosting, user access controls, activity logging, and call recording, ConVox ensures compliance with NDPR, NCC, and CBN standards.
