...
  • 1800-102-3835
  • sales@deepijatel.com

CCaaS (Contact Center as a Service) Solutions

Reimagine customer engagement with ConVox CCaaS — a scalable, cloud-hosted contact center solution designed to centralize communication across voice, chat, email, and social channels. Whether your business handles inbound support, outbound campaigns, or blended interactions, ConVox CCaaS delivers the flexibility, performance, and intelligence needed to run a modern contact center — all without the hassle of on-premises infrastructure.
deepijatel-hero-banner-1
Get Started
Illustration explaning the call center solution and process

Product Overview

ConVox CCaaS (Contact Center as a Service) is a hosted, cloud-based solution designed to unify and simplify customer communication across voice, chat, email, WhatsApp, and social channels. Built for businesses that demand agility, scalability, and high availability, ConVox CCaaS eliminates the need for traditional on-premises infrastructure, reducing operational complexity while delivering enterprise-grade performance.

With ConVox, organizations can deploy a fully functional contact center in days—not months—without worrying about hardware, maintenance, or server management. Its intuitive web-based interface, smart routing engine, and deep integration capabilities make it the ideal choice for customer-centric teams looking to improve responsiveness and operational efficiency.

Key Features

Hosted Cloud Infrastructure

Fully managed, high-availability cloud environment with options for public, private, or hybrid hosting.

Omnichannel Communication

Consolidate voice, chat, email, WhatsApp, and social media into a single dashboard for seamless agent interaction.

Smart IVR & Auto-Routing

Configure intelligent IVR menus, multi-level prompts, and skill-based call routing with drag-and-drop simplicity.

Call Recording & Live Monitoring

Record and monitor call in real time with supervisor access, barge-in, and whisper features.

Agent Dashboard

Clean, responsive UI for agents with quick access to customer history, scripts, and status indicators.

CRM & API Integrations

Ready connectors for popular CRMs and open APIs for custom integration with ticketing or ERP systems.

Real-Time Analytics & Reports

Customizable dashboards showing live call queues, agent performance, resolution times, and more.

Remote Agent Access

Secure browser-based and mobile app access for remote agents, with location-independent login and activity tracking.

Role-Based Access Controls

Define granular permissions for agents, supervisors, and admins to maintain data integrity and oversight.

Benefits

Faster Deployment, Lower Costs

Skip hardware procurement and go live in days with zero CapEx and minimal IT dependency.

Business Continuity & Scalability

Cloud-based architecture ensures 99.95% uptime, geographic redundancy, and easy scalability as your team grows.

Improved Agent Productivity

A unified interface and intelligent workflows allow agents to handle more interactions efficiently.

Better Customer Experience

Faster resolution times, personalized interactions, and consistent service across all channels.

Centralized Control & Visibility

Administrators can manage teams, monitor performance, and make data-driven decisions from one place.

Future-Ready Architecture

Easily adapt to changing business needs with modular features, AI add-ons, and integration flexibility.

Get In Touch With Our Experts

Checkout our affordable solutions with the use of cutting edge technology

1800-102-3835

Get Connected
cta