We provide both inbound and outbound call services backed by ConVox’s own technology stack. From customer support desks to lead generation, every operation is data-driven and performance-monitored.
We provide both inbound and outbound call services backed by ConVox’s own technology stack. From customer support desks to lead generation, every operation is data-driven and performance-monitored.
Save on hiring, training, and infrastructure with our ready-to-run teams.
Ramp up teams during peak seasons or new launches without breaking your systems.
Experienced agents, quick resolution, and empathy at the center of every interaction.
Daily reporting, performance metrics, and SLA adherence keep everything visible.
Adheres to CITC norms and includes secure data handling practices.
Every campaign is structured around KPIs—calls handled, leads closed, or cases resolved.
We handle agents, tech, and operations—you focus on outcomes.
Opt for the flexibility of the cloud with ConVox’s hosted contact center platform. Designed for secure, scalable, and cost-efficient operations, it supports remote workforces and dynamic customer demand—without compromise.
Use your infrastructure and team with our tech and oversight for better efficiency.
Our Call Center Solutions & Call Management System offers the tools to optimize your operations and provide a seamless customer experience. Watch our YouTube video to see how it works, from the intuitive interface to the advanced features that can make your team more responsive and productive.
The solution is designed to integrate effortlessly with your existing systems, allowing you to scale your operations as needed without any disruption. Whether it’s handling inbound or outbound calls, managing multi-channel communications, or utilizing AI-driven insights, our solution puts control back in your hands.
A call center solution is a comprehensive platform that enables businesses to manage customer interactions efficiently. It helps streamline communication, reduce wait times, and improve customer satisfaction across support, sales, and service functions.
Yes, our platform supports inbound, outbound, and blended call center operations. You can manage customer service queries and run telemarketing campaigns simultaneously with tailored features for each.
Absolutely. The software offers cloud-based deployment options, allowing remote agents to operate securely with full access to real-time data, call controls, and monitoring tools.
We prioritize data privacy. All communications are encrypted, and access controls are enforced to meet industry-standard compliance, ensuring customer data is well-protected.
Yes, our solution supports seamless integration with leading CRMs, ERPs, and third-party applications via APIs, enabling a unified and productive workflow.
We offer dedicated onboarding, training sessions for your teams, and 24/7 technical support to ensure smooth operations and maximize platform utility.
Deployment timelines vary depending on the deployment mode (on-premise or cloud) and your infrastructure. However, cloud deployments can typically go live within a few days.
