What is omnichannel software?

Omnichannel software allows support teams to handle chat, email, calls, and social media messages from a single platform. Agents can respond faster without switching tools, using full conversation history for context.

What is an omnichannel contact center platform?

An Omnichannel Contact Center Platform lets businesses engage with customers across channels like calls, email, SMS, chat, social media, and WhatsApp from a single, unified interface.

What is the difference between contact center and omnichannel?

Omnichannel connects and syncs all communication channels, unlike multichannel setups where channels operate separately. It ensures a seamless experience—customers can switch between channels (e.g., email to call) without losing context.

ConVox is Now Available in UK

Partner With Us to Transform Customer Engagement for UK Businesses

ConVox proudly announces the availability of its AI Omnichannel Solution with Ticketing for partnerships in the United Kingdom. With this launch, British businesses can now leverage a cutting-edge platform that unifies customer communications across every channel, powered by AI-driven automation and intelligent ticket management, enabling smarter engagement, faster resolutions, and stronger customer relationships.

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Product Overview

ConVox is an all-in-one, cloud-based AI omnichannel solution designed to streamline and enhance customer support by integrating voice, email, chat, SMS, WhatsApp, and social media into one easy-to-use dashboard. By combining advanced artificial intelligence with a robust ticketing system, ConVox ensures no customer query goes unanswered and every interaction is intelligently routed and tracked until resolved.

Our Platform Empowers Businesses to:

Deliver consistent, personalized experiences across all channels.

Automate repetitive tasks, enhancing agent efficiency.

Gain actionable insights with real-time reporting.

Comply with UK and EU data privacy standards, including GDPR.

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Key Features

Unified Communication Hub:

Manage all conversations from voice, email, WhatsApp, chat, SMS, and social media channels in a single platform.

AI-Powered Automation:

Automate customer query detection, routing, and even resolution of simple cases with smart AI.

Intelligent Ticketing System:

Automatically create, prioritize, and monitor tickets enriched with full customer history and status.

Real-Time Monitoring:

Live dashboards and analytics for supervisors to track support performance and customer sentiment.

Seamless Integrations:

Easily connect with major CRMs and business tools like Salesforce, HubSpot, and Zoho

Multilingual Support

Serve diverse UK and international customers with language customization.

Data Security & Compliance:

Enterprise-grade encryption and complete GDPR compliance.

24/7 Availability:

Ensure customers receive timely support anytime, anywhere.

Product Benefits

Faster Response Times

AI automation and intelligent routing ensure customer queries are addressed in seconds, not hours.

Improved Customer Satisfaction & Loyalty

Quicker resolutions, personalised responses, and proactive support keep customers happy and loyal.

Smarter Issue Resolution

Intelligent ticketing tracks, prioritises, and provides full conversation history so agents can resolve issues faster and more accurately.

Increased Agent Productivity

AI handles repetitive tasks, freeing agents to focus on complex, high-value interactions.

Consistent Multi-Channel Experience

Customers get the same quality of service whether they reach out via phone, email, webchat, WhatsApp, or social media.

Data-Driven Service Improvements

Real-time dashboards and analytics help managers identify trends and continuously enhance customer service quality.

24/7 Customer Support Availability

Cloud-based infrastructure lets teams interact with customers anytime, anywhere.

Seamless Business Tool Integration

Works smoothly with CRMs like Salesforce, HubSpot, Zoho, and others — no need to change existing workflows.

Secure & Compliant by Design

Enterprise-grade encryption and GDPR compliance ensure customer data is always protected.

Scalable for Growth

Flexible cloud architecture grows as your business grows — from small teams to large enterprises.

Building The Future

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FAQs

What is ConVox AI Omnichannel Solution with Ticketing?

It is a unified AI-powered platform that consolidates customer communication channels and automates ticket management for efficient support.

Which communication channels does ConVox support?

Voice calls, email, live chat, SMS, WhatsApp, Facebook Messenger, Instagram, and more.

Is the solution cloud-based?

Yes, it’s fully cloud-enabled for secure and flexible deployment anywhere.

How does the intelligent ticketing system work?

It automatically logs, categorizes, prioritizes, and tracks tickets with comprehensive customer context.

Can ConVox integrate with existing CRM systems?

Yes, integrations with leading CRMs such as Salesforce, HubSpot, and Zoho are supported.

Is ConVox GDPR-compliant?

Absolutely. The solution meets strict GDPR and UK data privacy standards with encrypted data handling.

Does it support multiple languages?

Yes, it provides multilingual support tailored to the UK’s diverse customer base.

How does the AI improve agent productivity?

AI assists by automating repetitive tasks, suggesting intelligent responses, and prioritizing tickets effectively.

What is required to start a partnership?

Simply contact our team with your business details to begin the onboarding process.

What support is available for partners?

Partners receive comprehensive training, marketing resources, technical support, and ongoing updates.

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