ConVox Software is a unified platform that integrates voice, text, and digital channels for seamless customer interactions. Built for scalability and optimized performance, it equips agents with real-time insights and automation to efficiently resolve queries, significantly improving First Call Resolution (FCR) and enhancing overall Customer Satisfaction (CSAT) from start to resolution.
Automates routing, enabling quick self-service or direct access to the right agent, reducing wait times and boosting customer satisfaction.
Supports inbound, outbound, and blended calls with advanced dialing modes and real-time monitoring to optimize agent performance and customer interactions.
From the first customer query to final resolution, TMS streamlines issue tracking across multiple channels, ensuring no ticket is left unattended.
Easily adapts to business growth or fluctuating call volumes without compromising performance or security.
Encrypted communications and role-based access safeguard customer data and protect organizational integrity.
Unifies all customer interactions into a single, integrated platform for seamless management.
Lets customers choose their preferred channel, improving accessibility and satisfaction.
Features built-in ticketing to monitor First Contact Resolution and Customer Satisfaction in real time.
Scales easily to support both expanding customer bases and growing support teams.
Safeguards customer data and ensures compliance with Nigerian regulations and privacy standards.
