An IP PBX Software is a complete telephony system that provides telephone calls over IP data networks. Convox IP PBX offers the most advanced features in the IP PBX industry. Can be integrated, linked and Work along with external PBX working
An IP PBX Software is a complete telephony system that provides telephone calls over IP data networks. Convox IP PBX offers the most advanced features in the IP PBX industry. Can be integrated, linked and Work along with external PBX working
Callers can leave a voice message when nobody is available to take calls.
Calls are forwarded to other extensions or external phone numbers when not answered/busy.
Complete and comprehensive reporting of your Extensions, Calls & Billings.
To provide self service for the caller and take input for call routing.
Browser based access for easy configuration and management.
Global Contacts are managed and visible to all users in the system.
Calls are forwarded to Mobile Number or other extensions when the user is not available.
Internal/External Conference can be conducted.
Send SMS to individual groups.
Create and manage contact groups.
Send and receive FAX by downloading or uploading TIFF Files.
Easy access to chat with other extensions.
Send E-mail to individuals or groups.
Calls not answered on the extension can be forwarded to any other extension or external number.
Choice of IP Phone, Soft Phone(with Headphone)or Analog Phone
No additional hardware needed on the server side for more extension.
Extension Rights like allow call recording, View CDR, Web Login, Chat, SMS, Call Forwarding, Conference, Email ,Fax Can be defined.
Email can be integrated with ConVox IP PBX.
SMS can be integrated with ConVox IP PBX.
As per your business process requirement.
Can be integrated to any external PBX on standard interfaces like PRI/SIP.
User Rights are Restricted and Password typing is masked.
Voice can be encrypted between server & agent to avoid snooping.
No user can view the reports without the login of admin.
Data Injection is prevented in MYSQL Server.
Application is guarded against cross site attack.
An IPPBX is the private branch exchange ,it is a telecommunication device or system that provides a voice connection to desk telephone within fixed areas such as offices or buildings.
IPPBX solutions serve as a backbone of customer communication. It helps to increase overall productivity and enables agents to handle both incoming and outgoing calls in an efficient manner. It also enables easy tracking of calls for quality of service with existing systems.
An IPPBX system acts as a central switching system for telephony calls within the organisation, it handles the internal traffic within the stations and acts as a gatekeeper to the outside world.
Yes, ConVox Call Center Software ensures 100% call recording (voice Logging) . Admin can download the call recordings from the call recording report.
ConVox Call Center Software allows agents to set call backs and even shows the list of call backs so that agents can call customers on time.
ConVox Call Center Solution has inbuilt dashboards and wallboards which display the information of all the agents in a call center.
ConVox call center software allows users to create multiple IVR and Sub-IVR in an easy to operate GUI.
Yes, the Scheduler option is available in the ConVox call center solution.
