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Product Overview

An IP PBX is a complete telephony system that provides telephone calls over IP data networks. Convox IP PBX offers the most advanced features in the IP PBX industry. Can be integrated, linked and Work along with external PBX working

Product Features

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Voice Mail

Callers can leave a voice message when nobody is available to take calls.

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Follow Me

Calls are forwarded to other extensions or external phone numbers when not answered/busy.

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CDR Reports

Complete and comprehensive reporting of your Extensions, Calls & Billings.

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IVR

To provide self service for the caller and take input for call routing.

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Web Management

Browser based access for easy configuration and management.

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Global Directory

Global Contacts are managed and visible to all users in the system.

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Call Forwarding

Calls are forwarded to Mobile Number or other extensions when the user is not available.

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Conference

Internal/External Conference can be conducted.

WEB BROWSER BASES USER INTERFACE

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SMS

Send SMS to individual groups.

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Manage Contacts

Create and manage contact groups.

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Fax

Send and receive FAX by downloading or uploading TIFF Files.

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Chat

Easy access to chat with other extensions.

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Email

Send E-mail to individuals or groups.

EXTENSION LEVEL FEATURES

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Follow Me

Calls not answered on the extension can be forwarded to any other extension or external number.

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Extension Phone

Choice of IP Phone, Soft Phone(with Headphone)or Analog Phone

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No Extension Hardware In Server

No additional hardware needed on the server side for more extension.

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Extension Rights Control

Extension Rights like allow call recording, View CDR, Web Login, Chat, SMS, Call Forwarding, Conference, Email ,Fax Can be defined.

CONNECT WITH EXISTING INFRA.

"Bridging Your Customer Solutions"

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Email Integration

Email can be integrated with ConVox IP PBX.

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SMS Integration

SMS can be integrated with ConVox IP PBX.

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Customization

As per your business process requirement.

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PBX Integration

Can be integrated to any external PBX on standard interfaces like PRI/SIP.

SECURITY ASPECTS

"To ensure security and integrity of your call center"

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Highly Secure Access

User Rights are Restricted and Password typing is masked.

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Voice Encryption

Voice can be encrypted between server & agent to avoid snooping.

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Session Handling

No user can view the reports without the login of admin.

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No Data Injection

Data Injection is prevented in MYSQL Server.

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Cross Site Attack

Application is guarded against cross site attack.

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CUSTOMER STORIES

Our client case studies

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FAQs

What is an IPPBX Call Center software?

An IPPBX is the private branch exchange ,it is a telecommunication device or system that provides a voice connection to desk telephone within fixed areas such as offices or buildings.

What are the benefits of IPPBX in call center software?

IPPBX solutions serve as a backbone of customer communication. It helps to increase overall productivity and enables agents to handle both incoming and outgoing calls in an efficient manner. It also enables easy tracking of calls for quality of service with existing systems.

What is the purpose of IPPBX in a call center solution?

An IPPBX system acts as a central switching system for telephony calls within the organisation, it handles the internal traffic within the stations and acts as a gatekeeper to the outside world.

Does ConVox Call Center Software ensure 100% call recording (voice Logging) in call centers? How can the admin download the recordings?

Yes, ConVox Call Center Software ensures 100% call recording (voice Logging) . Admin can download the call recordings from the call recording report.

Can agents schedule call backs in ConVox Call Center Software?

ConVox Call Center Software allows agents to set call backs and even shows the list of call backs so that agents can call customers on time.

Can we monitor all call center agents in real time in ConVox Call Center Solution?

ConVox Call Center Solution has inbuilt dashboards and wallboards which display the information of all the agents in a call center.

How do I Manage multiple IVR in ConVox call center software?

ConVox call center software allows users to create multiple IVR and Sub-IVR in an easy to operate GUI.

Is the Scheduler option available in the ConVox call center solution?

Yes, the Scheduler option is available in the ConVox call center solution.

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