It means connecting your CRM with your contact center, so data flows automatically between the two. When a call comes in, agent screens show the customer’s details. Call logs and notes sync back to the CRM in real time. It saves manual work, reduces errors, and ensures better follow-ups. Integrations often include click-to-call, ticket creation, and activity tracking.
Customer Relationship Management (CRM) is a powerful technology that enables businesses to manage all their relationships and interactions with customers and potential clients. Our Best CRM Software, ConVox CRM, helps companies stay connected, streamline processes, and maximize profitability. With a user-friendly interface and real-time access to customer data, ConVox CRM simplifies operations and enhances efficiency.
ConVox provides a robust in-built CRM that automatically fetches customer data, enabling agents to store, access, and manage customer details efficiently for future reference.
Our CRM allows administrators to create custom CRM fields tailored to their organization's specific requirements, ensuring personalized customer interactions.
When a call is connected, the inbuilt CRM automatically displays relevant customer data on the agent's screen, improving response time and customer satisfaction.
Agents can log real-time call summaries using disposition and sub-disposition codes, making it easier to track interactions and follow-ups.
When a customer requests a call back, agents can schedule it easily using the Set Follow-Up feature, ensuring timely responses and improved customer satisfaction.
Agents can seamlessly transfer calls to the next available agent within a queue, across departments, or even across different processes within the organization.
The CRM Screen Pop feature instantly displays relevant customer data on the agent’s screen in real-time when a call is connected, ensuring faster and more effective conversations.
Agents can take and manage their breaks directly within the CRM, helping supervisors track real-time agent availability for better workforce management.
CRM stands for Customer Relationship Management. It’s software that stores customer data, conversations, and history in one place. Teams use it to track leads, log support requests, and manage follow-ups. Examples include Zoho CRM, Salesforce, and ConVox These tools are used by sales, support, and marketing teams to stay organized and close deals faster.
ConVox CRM is a customer relationship management solution designed to streamline business processes and enhance customer relationships
It includes contact management, personalized CRM fields, call transfer, callback scheduling, and disposition management.
The CRM provides an inbuilt display that shows customer details when a call is connected.
Yes, administrators can create custom CRM fields to meet specific organizational requirements.
Yes, agents can set up callback schedules when customers request follow-ups.
Calls can be transferred to the next available agent within the same or different processes.
Yes, it is designed for businesses of all sizes to improve customer relationship management.
You can request a free demo via the website or contact the sales team.
Deepija Telecom offers full support through their customer service team.
It enhances productivity, streamlines communication, and helps deliver personalized customer experiences.
