ConVox Hosted CC (Centralized Calling)

ConVox Hosted CC(Centralized Calling)

Hosted calling solutions can be used for domestic and international call centers. ConVox presents a versatile platform for Inbound/ Outbound/ Blended Call Center. ConVox redefines the way a traditional call center works with the effective use of VoIP technology. Users get all the features of advanced call centers and much more for a much lower price than traditional call centers. With completely web based management you can operate your call center from anywhere from the world. Reports can be customized to any extent to exactly suit your process.

FEATURES

Automatic Call Distribution

Automatic Assignment of calls to the agents, so that each agent gets equal call load.

Cloud Storage

Data is stored in cloud servers.

MIS REPORTS

Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.

IVR

To provide self service for caller and take input for call routing.

CALL BARGE-IN/CALL COACHING

Supervisor can listen to live calls and Agent can be trained on live call.

CALL RECORDING

Records all the Calls(100% Recording) for Training and Monitoring Purpose.

DISPOSITION MANAGEMENT

Completed Calls can be marked with disposition codes and Sub-Disposition Codes.

MONITORING TOOLS

All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.

Benefits of ConVox Cloud Contact Center

Redundancy

Data is stored in multiple locations

24 / 7 Availability

Support center available round the clock

Hassle free Maintenance

Dedicated Customer relationship Manager and timely Maintenance activity

Cost Effectiveness

No need of costly hardware and Maintenance experts

Scalability

Can scale-up from 3 to 3000 Users

Flexible

Provides flexibility of conducting conference at any point of time.

For Pricing Please Call

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