A pre-recorded automated interactive technology that routes the call to the right customer support executive by analyzing the keypad inputs given by the caller. With ConVox there is always somebody to answer your business calls.
Customization : As per your business process requirement.
PBX Integration : Can be integrated to any external PBX on standard interfaces like PRI/SIP.
Email Integration : Email can be integrated with IVR.
SMS Integration :SMS can be integrated with ConVox IVR.
Voice Encryption : Voice can be encrypted and stored in Local/Cloud.
Session Handling : No user can view the reports without the login of admin.
No Data Injection : Data Injection is prevented in MYSQL Server.
Cross Site Attack : Application is guarded against cross site attack.