From intelligent call routing to powerful reporting tools, ConVox Call Center Software offers everything your team needs on one platform. Hosted or on-premise, it’s a solution that adapts to your infrastructure—not the other way around.
From intelligent call routing to powerful reporting tools, ConVox Call Center Software offers everything your team needs on one platform. Hosted or on-premise, it’s a solution that adapts to your infrastructure—not the other way around.
Unified dashboard, CRM data, and call tools in one screen for better efficiency.
Reduced hold time, better routing, and contextual responses boost satisfaction.
Aligned with Saudi data protection norms, including call storage and access policies.
Pre-configured software enables quick go-live with minimal setup.
Easily expand your user base or feature set as business needs evolve.
For companies needing direct access and internal management of call data and systems.
Start instantly with hosted infrastructure, maintained and secured by ConVox.
Combine cloud agility with on-site control. Ideal for companies that want to run real-time services in the cloud while hosting sensitive data locally.
Our Call Center Solutions & Call Management System offers the tools to optimize your operations and provide a seamless customer experience. Watch our YouTube video to see how it works, from the intuitive interface to the advanced features that can make your team more responsive and productive.
The solution is designed to integrate effortlessly with your existing systems, allowing you to scale your operations as needed without any disruption. Whether it’s handling inbound or outbound calls, managing multi-channel communications, or utilizing AI-driven insights, our solution puts control back in your hands.
Yes, ConVox supports browser-based access and mobile apps, enabling agents to connect from any location securely.
Supervisors can monitor call durations, resolution times, and activity metrics in real time via dashboards and reports.
Absolutely, ConVox can be integrated with CRMs, helpdesk platforms, and ERPs via APIs and native connectors.
Yes, With custom routing rules and caller profiles, you can prioritize based on customer type or predefined tags.
ConVox automatically adapts to load fluctuations with elastic scaling in cloud environments or optimized server allocation on-prem.
Yes, All voice data is encrypted end-to-end to ensure privacy and prevent unauthorized access.
