Banking Cloud Contact Center Transformation.
Merger of the private sector banks has brought a scenario where the Banking sector needs to toil very hard to revamp its ongoing processes and meet the rising expectations of the customer.
With time, the customers’ needs and requirements are increasing for control and convenience regarding the services of the banks, and for banks, as well as the other financial companies, such needs are more difficult and complex to cater to. Here comes the banking cloud contact center.
In today’s trend, the Banking Cloud Contact Center will help the Banking sector in focusing on innovating the existing processes and launching new ones to ramp up the level of customer experience by digitizing all the activities related to banking.
Investment in Banking Cloud Contact Centre is not an investment only in customers’ service upgrade; rather, it improves customers’ satisfaction. Banking Cloud Contact Centre primarily focuses on a very basic need to make traditional banking processes easier by integrating them with the new technological advances in day-to-day banking.
The commodities, which are offered through banking by all the firms, are more or less the same. Therefore, the only factor for a customer to choose or stick to a particular bank is the level of customer experience delivered.
Superior customer service delivery, therefore, is one of the prime benchmarks emerging as the prime highlight in this cut-throat competitive market for banks to survive.
ConVox Banking Clients:
Alphentrix Pvt Ltd.
Hallmark Financial Services.
ICICI Bank.
SBI HRMS Sanjeevani.
DhanLaxmi Bank.
L&T Financial Services.
ConVox Cloud Contact Center for Banking:
1. Hosted Call Connect is an integrated and exhaustive solution that enables users to take care of their leads effectively.
– All the data at a single place through integrations with CRM software.
– Inbound and Outbound.
– Progressive, Preview Dialing.
2. Telephone Banking with Interactive Voice Response (IVR):
IVR provides a wide range of menu options:
Account balance.
Transaction details.
Request checkbooks.
Loan status.
Credit card payment.
Fraud transaction report.
Feedbacks and much more. (with aid of webbooks and API Integration).
3. Missed Call Solution.
The cardholder is required to make a missed call from their registered number to confirm their identity.
4. Automated Call Backs and scheduled SMS/Email:
Due dates and timely renewals are auto-reminded through the ConVox Bulk Communication Tool, such as Voice Blasting, Bulk SMS/Email Schedulers.
5. API and webbooks integration with number masking for secure interactions:
Customer privacy is ensured by number masking.
Customized campaign flow which can be fed back into IVR Outbound Calls for Fraud Alerts and Notifications.
The banking sector always lies at the risk of getting exposed to fraud activities. These days, the number of hackers is increasing who keep an eye on bank accounts to exercise online frauds. So, Banking cloud contact center minimizes these online frauds, and it helps banks rescue their automated call service.
6. Carry Out Surveys with IVR Broadcasting:
The use of IVR makes the collection of feedback much faster and easier. Customers put their responses in the form of numeric inputs, out of which a Feedback Report can be pulled in.
7. Hosted ConVox CCS is Flexible with a huge scope of customization:
Easy to use, with enhanced, creating, scaling, and customizing applications with an excellent support team.
