dialer software for call centers
For every 10 calls, only 1 call is connected to an actual potential buyer. Imagine this in a call center where all your agent’s productivity is at stake against the numbers dialed every day. Further, for a business that relies on customer interactions, every call is essential and increases success rate
How about automation with a top-notch call center dialer that can identify, predict, as well as innovate your dialing process with its intelligence? Sounds good, right? Well, a call center dialer software is the best solution that assists you to increase connection rates and you cannot wish for more when the productivity of your agent increases from 120% to 300%!
Companies nowadays use call center dialer solutions that can dial various numbers simultaneously. The preset intelligent algorithms permit dialer software for call centers to connect calls with agents only when the customer’s leg gets connected. This massively saves the agent’s time and increases productivity.
Proven tips to choose the right Call Center Dialer
Every company has its unique needs and constraints, so analyse your business needs on the below-mentioned factors before you decide to invest your money in any call center dialing system.
Number of Agents
Size of a contact center has a great impact on the type of dialect needed to be used for your business. If you have a big to midsize call center with a limited number of agents and a large list of contacts to reach out to, a key option would be a predictive dialer to go through the list to filter for well-qualified leads. As predictive dialing assists to reduce agent idle time it is a most preferred option to increase efficiency.
Types of Lead Source
How can you call your leads increased from certain lead sources to have a bearing on your lead conversion rate? If you are planning to invest huge amounts in lead generation from the web or various other expensive sources such as events then special treatment is needed to make sure that no lead is ignored? Such types of leads either be managed through a power dialer where a professional agent is always available to answer connected calls as well as apply sales skills to go through.
Identify the Features you Need
Automatic dialers are available with various features such as CRM integration, opt-out management, speech recognition, dashboard reporting, IVR capability and much more.
Types of Target Customers or Prospects
Call center dialer should always be analyzed properly with your target customer type as an unsuitable dialer can badly affect your business and hit your bottom-line. For instance, predictive dialers should not be utilized for more valuable prospects as they require a close attention driven approach to calling. The second most important thing is, for the majority of B2B businesses where a decent sales approach is needed to get past the gatekeepers, a power dialer is the most perfect option.
Now that you know which are the call center systems available that fits the best to your business specific requirements, you should focus on analysing features such as IVR capabilities for smoother business.