For more information please download our Apex Telecom case study.
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Industry: Call Center Support Services, Inbound Customer Service, Collection Auto dialer Services.
Capacity: Total Agents 620 Seats
Average Number of calls: 150 calls per agent.
Customer profile: Since November 2016, Apex Telecom has operated contact centers in Saudia Arabia . and provided Convox Solution in ALJ Company Collection Centers with Autodialer Collection Solution, outbound sales, and inbound dealer.
The client is a large financial services company with over 10,000 employees and multiple millions of customers. They provide a variety of products including Car loans, personal loans, and mortgages.
For more information please download our Apex Telecom case study.