ISON BPO (India)

Industry: Call Center Support Services, Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office services.

Capacity: Total Agents 600 Seats

Average Number of calls: 200 calls per agent.

Customer profile:
Since July 2013, ISON has operated contact centers in India. ISON offers back-office support, outbound sales, an inbound dealer helpdesk, and inbound customer service for a major telecom corporation. Currently, ISON BPO (India) employs more than 5400 people in contact center service delivery, IT delivery centers, and back-office support teams in eight sites across India. They provide clients in India with telecom, BFSI, e-commerce, and travel booking services.