The ConVox Unified CTI platform integrates with Zoho and allows seamless communication of incoming and outgoing calls (auto dials / click to call). The data gathered from these interactions provides valuable insights that helps to make important business decisions by identifying patterns of customer’s journey of engagement with your company.
ConVox auto call distribution makes sure that calls are landed to the best suitable agent. The lead API immediately triggered and the exact customer details are shown to the agent.
A Click to call powers an agent to dial any number and speak to the customers instantly.
Auto dialer software eliminates the need to spend pointless time dialing each and every telephone number you need to call manually. ConVox provides predictive and progressive dialing to improve productivity.
The call metrics are passed from ConVox to lead interface immediately after each call. All Calls are recorded and the recordings links are accessible within lead history page.
"Stay connected with our customers through all possible means"
Can receive and make voice calls
"Reach your customers in most effective way"
"Bridging your customer solutions"
"To ensure security and integrity of your call center"