ConVox Contact Center Solution enables Dubai Free-Zone Customers to avail the services on Phone calls, WhatsApp and Email. We started our journey together in January 2023, and we would like to share our client’s journey with us.
Our client uses Zoho CRM to run their operations. However, they wanted a CTI interface to handle inbound and outbound calls in Zoho CRM and redirect buttons to open Zoho pages for leads, queries, and guides. Hence, we have integrated Zoho CRM with Convox Solution.
Moreover, our client uses ConvoxCCS 4.0 Omni Channel solution with the Data Upload API Plugin. This feature will help our agents to give calls to customers in less than 5 seconds whenever they fill out the client’s website request form.
They have integrated Omni Channel Software with WhatsApp solutions. Out of 220 agents, 16 agents are distributed to the WhatsApp chat. Chat distribution, parallel chat handling, and scheduler features are included in the WhatsApp solution.
Our client just started with 60 agents, and down the line, they have now upgraded to 220 agents. So far, our client is happy with our products and services and would love to do more profitable business with us in the future.