CASHe, operated by Bhanix Finance & Investment Limited, is a leading money lending app in India, specializing in instant online loans. With a strong focus on customer interaction, CASHe engages users via WhatsApp for loan inquiries, disbursements, offers, and payments. To bolster their customer support framework, we’ve implemented an Omni-Channel Contact Centre Solution 4.0, integrating WhatsApp with tailored enhancements.
Features like WhatsApp Blueticks confirm message receipt. The list-wise sticky agent function ensures customer-initiated chats are directed to designated agents. Agents can even log out of the panel for report retrieval while maintaining active chat sessions. This integrated system empowers CASHe to provide seamless support, enhancing their user experience and service efficiency.