Burger King Nigeria has at present over a dozen stores in Lagos, Ibadon and Abuja.
They are focused on delivering an effortless customer experience by implementing a cloud-based call center system with CRM integrations which ensures an efficient order management.
ConVox CCS has empowered Burger King Nigeria to streamline their order management process and elevate the customer experience in several ways:
Live Order Taking: Call center personnel can straightway take customer orders with the ConVox CCS while conversations are ongoing.
Real-Time Verification: The system guarantees the validity and effectiveness through the real-time verification of stock, price, and every customer’s information.
Automated Order Processing: In case of an order being placed, ConVox CCS automates most of the operations like payment processing and order confirmation which minimizes the manual intervention and speed up the fulfillment.
Empowered Agents, Enhanced Experience: The capability of ConVox CCS to give agents access to real-time information enables them to provide more pleasant and effective customer experience, thus shortening the call length and increasing customers’ contentment level.
Through our partnership with both Globacom and Alphatech, Deepika Telecom is grateful to our valued customers for choosing us. We are grateful to Elite Foods, the head office of Burger King Nigeria, for the joint venture we have had and we anticipate a long-term cooperation as their preferred contact center solutions vendor.