ConVox Newsletter

Reliance Foundation has been a powerful force for good since 2010.

Their dedication to philanthropy extends the reach of Reliance Industries Limited, impacting the lives of over 72 million people in India.

In 2016, they are using our Bulk Broadcasting Tool for sending a weather broadcast to farmers and fishermen alike.

Deepija Telecom’s ConVox Communication Tool has been a game-changer!

It’s significantly boosted their outreach to farmers, scaling daily call volume from 8-10 lakh calls to many more.

This empowers farmers and fisherman across India (Gujarat, Jharkhand, West Bengal) and beyond with vital information, which included:

Crop selection: Advising on the best crops to plant based on season.

Livestock care: Providing guidance on managing poultry and livestock during disease outbreaks, if any.

Weather alerts: Communicate timely warnings about storms and rains.

Reliance Foundation is taking a big leap forward in connecting directly with farmers thanks to ConVox Communication Tool.

We have also developed an interface specifically designed to optimize lead uploads, ensuring no farmer is left out.

Packed with features like call connectivity reports and lead reattempt tracking, this solution tool lets Reliance Foundation to significantly improve their outreach and engagement with the agricultural community.

Burger King Nigeria has at present over a dozen stores in Lagos, Ibadon and Abuja.

They are focused on delivering an effortless customer experience by implementing a cloud-based call center system with CRM integrations which ensures an efficient order management.

ConVox CCS has empowered Burger King Nigeria to streamline their order management process and elevate the customer experience in several ways:

Live Order Taking: Call center personnel can straightway take customer orders with the ConVox CCS while conversations are ongoing.

Real-Time Verification: The system guarantees the validity and effectiveness through the real-time verification of stock, price, and every customer’s information.

Automated Order Processing: In case of an order being placed, ConVox CCS automates most of the operations like payment processing and order confirmation which minimizes the manual intervention and speed up the fulfillment.

Empowered Agents, Enhanced Experience: The capability of ConVox CCS to give agents access to real-time information enables them to provide more pleasant and effective customer experience, thus shortening the call length and increasing customers’ contentment level.

Through our partnership with both Globacom and Alphatech, Deepika Telecom is grateful to our valued customers for choosing us. We are grateful to Elite Foods, the head office of Burger King Nigeria, for the joint venture we have had and we anticipate a long-term cooperation as their preferred contact center solutions vendor.