Praan Wellness, a non-profit organization in Hyderabad, offers vital counseling and psychotherapy services for individuals dealing with depression and suicidal thoughts. Dedicated to fostering positive transformations, Praan provides a safe platform for those seeking mental health support.
The cloud based ConVox Contact Center Solution is integral to their inbound calling system. As a special feature ConVox allows their volunteer to register as an agent who can take call.
These volunteers can be software engineers to students or housewives.
The scheduler system efficiently manages volunteer availability, directing calls to them. Volunteers lend a compassionate ear to callers, and after the call ends, customers receive a message from Praan Foundation with a link to schedule an appointment with a psychologist.
Since collaborating with Deepija Telecom in June 2022, Praan Foundation has successfully connected with thousands in need. Praan Foundation Helpline number – 8142800800