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Customer Success Stories:

Transforming Customer Engagement: How ConVox Benefits Offshoot Agencies

Offshoot agencies is Noida based, one of the leading BPOs is in India. They have seen enormous growth since their inception. Their passion for excellence has brought in leading banks and telcos of India as their customers. Their quest matches with our cutting edge BPO solutions, which play a vital role in their growth. Convox contact centre solution on Cloud, gives them flexibility and agility to get the maximum productivity from their agents.

Customization is the key when it comes to adopting a new process in any BPO. This is the core strength of Convox solution. Convox is designed as a very flexible and customizable solution, which can be easily molded to any process requirements.

Deepija Telecom and Offshoot BPO have started working together more than 12 years ago and still growing strong.

Emerging Call Center Technology Trends:

A Decade of Partnership: Our Long-standing Collaboration with 108 Emergency Services

For a decade now, we have proudly partnered with 108 Emergency Services, India’s dedicated medical and healthcare emergency helpline. Our robust Call Center Solution serves as the backbone of their operations, ensuring seamless communication between emergency diseased people and 108 service agents nationwide.

Emerging call center technology trend news image

Over the years, we have tailored our services to their specific needs, introducing features like predictive and progressive dialing, and auto-call blocking. Our integration with their CRM system along with IVR and Bulk Communication tools, has further streamlined their emergency response processes.

Committed to their mission, we have provided a dedicated team with unwavering support to ensure the success of this critical service.

Deepija Telecom Current News:

Deepija Telecom PVT Ltd Participated for GITEX 2023 – The Biggest Tech Show in Dubai

GITEX 2023, the renowned tech event in Dubai, is set to run from October 16th to October 20th, hosted at the Dubai World Trade Center. Deepija Telecom Pvt.Ltd has been a participant of this event for more than a decade. Alok Kaushal, Deepak Agarwal, Rakesh More, and Pinaki Das are representing Deepija team this year.

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