A predictive call center dialer uses multiple lines to move through a large volume of leads and routes answered calls to the most idle agent. The contact’s information pops up on the agent’s screen as the call is routed to them. A predictive dialer itself discards busy callers, voicemail boxes, no answers, and disconnected numbers and connects the agent only when a callee answers the call.
Predictive call center dialing software presents agents with a steady stream of calls, so they spend more time having live conversations and less time dialing. This maximizes their productivity and leads to more conversions, subscriptions, and collections.
A predictive call center dialer has the ability to screen calls, weeding out those that go to an answering machine or result in a busy signal. Intelligent call routing ensures that those calls, never make it through to an agent, which reduces their frustration.
Predictive call center dialing software offers built-in contact attempt controls so you can stay within the bounds of the legal requirements for your industry, like those pertaining to how many times you can make contact and during what hours of the day.
When your business depends on agents reaching as many people as possible as quickly as possible,
predictive dialing software is an optimal solution.
More contacts in a shorter amount of time means a lower cost per contact.
The pacing ratio is the no. of calls that the dialer dials out per agent.
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Yes. Each campaign can have a unique pacing value configured.
Yes, the admin can modify the pacing values and the changes are reflected instantly.
Not connected calls are disposed of with relevant hang-up because codes of PSTN such as Ringing, User Busy, etc.
Once all connected calls are allocated to available agents, extra connected calls are logged in the queue. In the queue we can configure a pre recorded greeting message and promotional audio messages during wait time.
There is manual re-churn option and auto lead- re attempt based on time interval available in admin interface.
If contact has five alternate numbers and the primary number is not answered. Predictive dialer automatically tries the remaining alternate numbers for connection.
Yes. Admin can allow/disallow re-churn of specific dispositions.
