A voice logger is a application used to record incoming/outgoing calls from any telecom communication device. ConVox Voice Logger is a multi-channel voice logging tool that is used for training, quality control and legal interception of calls.
It is a multi-channel voice logging tool that works in cohesion with audio channels, analog, digital and VoIP telephone lines.
Complete and comprehensive reporting of your Calls.
Web browser-based access for easy configuration and management.
Records all the Calls (100% Recording).
All Call Center Resources like Servers, Calls and PRI Can be Monitored live.
SMS can be integrated with ConVox IP PBX.
User Rights are Restricted and Password typing is masked.
Voice can be encrypted between server & agent to avoid snooping.
No user can view the reports without the login of admin.
Data Injection is prevented in MYSQL Server.
Application is guarded against cross site attack.
Call handling can be monitored on a regular basis to enhance the performance of the employees. Regular check on the live and recorded calls allows to prepare appraisal reports that can be utilised to enhance the communication skills of agents.
To maintain a strong relationship with the customers you need to provide excellent support service. Recording of calls and interaction analysis helps to ensure the best-in-class service to the customers. Daily analysis of interactions over the phone reduces spoken errors and improves performance thus resulting in complete customer satisfaction.
Recording the telephone conversation can be priceless when you overcome disputes in your business. The logged conversations act as an important proof to solve the differences and retain the respect of your Customers.
The customer support representative in your office is aware of the call monitoring process taking place at the back-end. The support personnel will adhere to company policies and regulations, and thus there will be a chance of minimal spoken errors.
Recording the telephone conversation can be priceless when you overcome disputes in your business. The logged conversations act as an important proof to solve the differences and retain the respect of your Customers.
Continuous reviewing of the calls enhances the efficiency of the staff thus resulting in complete customer satisfaction.
An IPPBX is the private branch exchange ,it is a telecommunication device or system that provides a voice connection to desk telephone within fixed areas such as offices or buildings.
IPPBX solutions serve as a backbone of customer communication. It helps to increase overall productivity and enables agents to handle both incoming and outgoing calls in an efficient manner. It also enables easy tracking of calls for quality of service with existing systems.
An IPPBX system acts as a central switching system for telephony calls within the organisation, it handles the internal traffic within the stations and acts as a gatekeeper to the outside world.
Yes, ConVox Call Center Software ensures 100% call recording (voice Logging) . Admin can download the call recordings from the call recording report.
ConVox Call Center Software allows agents to set call backs and even shows the list of call backs so that agents can call customers on time.
ConVox Call Center Solution has inbuilt dashboards and wallboards which display the information of all the agents in a call center.
ConVox call center software allows users to create multiple IVR and Sub-IVR in an easy to operate GUI.
Yes, the Scheduler option is available in the ConVox call center solution.
