Virtual contact center solution
The coronavirus pandemic forced many call centers to switch to a work-from-home model.If yours was one of them, you know that while many agents love this type of work, it also brings plenty of challenges.
The key problems for a work from home call centers
- Problem with IT
- Unsuitable Equipment
- Distraction at Home
- Security Problem
- Lack of Access to Information
Advantages of a virtual call center
Virtual call center comes to the rescue of Call Center business:
1: Easy and Faster Setup
As a remote call center solution needs no specific infrastructure to setup.
2: Geographical Mobility
The best option for successfully managing numerous, geographically scattered agents in real-time is a virtual call centre platform, which is why businesses are looking at labour resources across geographies to optimise their operations.
3 : No Additional Hardware
There is no investment necessary in a separate team.
4: Scalability & Flexibility
One of the biggest advantages of virtual call centers is the ease with which companies can scale their operations as per current demand. If you are adopting a remote technology, you will have to evaluate whether it is scalable.
A traditional contact center may have fixed costs and is not good at handling any changes in the business. But, if you are investing in a virtual contact center solution, you need to know how well it can handle an increase or decrease in call volumes.
5: Business Continuity
Business continuity is the most crucial factor that distinguishes the virtual call center from a traditional solution.
How can virtual call center accelerate your business operations
- EzeeTechnosys Pvt Ltd is located at Surat, Gujarat. It is a Software publishing, Consultancy and were looking for a good solution which could help them both in premises. We pitched our Cloud Telephony with inbuilt CRM to cater their needs.
- Dudhsagar Dairy(Subsidiary of Amul) have their offices at multiple locations in Gujarat, they were looking for inbound solution which can be used across all their offices and managed central
How can ConVox enterprise solution help remote virtual call center operations of your business
ConVox gives an enterprise solution with lot of inbuilt features.